Archive for April, 2010
Twenty-one owners and managers from fifteen Foundation Supportworks dealer offices attended Management Training in Omaha last week. Attendees discussed topics such as leading vs. managing, recruiting talented individuals to come work for you, hiring tough, orienting new hires, retaining top talent, handling employees with attitude and/or performance problems, writing effective performance appraisals, rewarding and recognizing effectively, keeping your eye on key performance indicators in each department, and much more. Rather than traditional learning techniques such as lecture, participants also held many small group discussions, observed demonstrations and used a variety of hands-on activities to solidify the concepts and apply them to real-world examples.
“Great training! I HIGHLY recommend this to anyone who thinks they are a good manager/leader. This will provide you with so much more info and arm you to become a great leader,” said Bob Cherry of Foundation Supportworks of New Jersey.
Foundation Supportworks, Inc. (FSI) is pleased to announce the hiring of Randy Dikeman. Randy joins FSI as a Territory Manager with a focus on dealer recruitment, field training, and technical support.
Randy has over 36 years of extensive hands-on residential and commercial construction experience and has been involved with the deep foundations industry since 1987. Randy brings a unique level of understanding to the position having owned his own foundation repair company from 1990 to 2001.
From 2001 to 2008 Randy fulfilled the role of National Project Manager for Product and Application Support for Atlas Systems and Chance Civil Construction. While with these organizations, he was a contributor in the development of comprehensive training manuals as well as other technical documents. Randy has trained foundation contractors in the classroom and in the field for over 20 years. Randy has also provided technical support for customers throughout the United States in the application, installation and load testing of helical piles, anchors and push piers in a wide variety of soil conditions. He also has extensive experience with equipment and specialty applications.
Most recently, Randy has been a field consultant for various industry manufacturers including a role in sales and business development for a distributor of Maclean-Dixie helical products.
“I am impressed with FSI’s overall operation and especially, the depth of focus in their customer support system. In this highly competitive arena of manufacturers, it is refreshing to see a company driven by the old-fashioned values of customer service that defined small business in this country for generations. The broad program of training they offer is, in my opinion, unsurpassed in the industry. I look forward to working with FSI’s staff and hopefully, I can add another layer of value to their organization.”