Testimonials for Connecticut Basement Systems

I am writing this letter to tell you how lucky you are to have Rick Raucci and Angel working for you. I just had my basement completed last week and want to say these two guys are special people. I have had a couple projects done in my home, a new bathroom, new kitchen, and new skylights and your two employees by far were the BEST to work with. They both went over and beyond to make sure I was comfortable and that everything was done right. Rick did my daughter's house five years ago and she told me to call him and boy am I happy I did. Angel and his boys were great the three days they were here. I have already called their boss Jen to tell her how special they are but I thought you should know also. I have a very big mouth and have already told five friends to call Rick. You should be very proud of both these guys. Enjoy the holidays and now I can sell my house with no worries. Very happy Ann R.

Bill and Stephen, First of all I want to thank you both for all of the time you spent with me by phone on January 13th talking through my pump configuration while I was sending pictures on a real-time basis.  It was great to see how you guys work with the customer to make sure we get things right.  That was definitely when I decided to work with CT Basement Systems and stop considering other options. 

My service person was the best! He was informative, polite, and cleaned up before he left. 

Please accept this correspondence as my heart-felt thanks for an exceptional job and as a reference which I'd be pleased for you to share as you wish. I have been in the property management business for 25+ years and have come across my share of drainage issues. The Board and I were impressed with your time and presentation concerning a specific basement issue we've been attempting to remediate for several months - though unsuccessfully until you offered what turned out to be the perfect solution. I also greatly appreciate how accessible you were during the whole project.

I wanted to compliment your Service Technician, Scott.  He did a terrific job.  He was thorough and neat, very considerate and went above and beyond the call of duty.

I wanted to compliment your Service Technician, Scott. He did a terrific job. He was thorough and neat, very considerate and went above and beyond the call of duty.

I am very pleased with Jeff's service! I was extremely happy with my new pump and battery. 

Several months ago, I had a serious mold issue in my new home. After not knowing where to turn I found Connecticut Basement Systems but more importantly I found Chuck Stofko. Chuck accurately diagnosed the problem, gave a PowerPoint presentation that was both educational and informative. He walked me through every single step and assured me that the problem would be gone, but that he wouldn’t!    He continues to call to make sure that everything is working properly just as promised. When dealing with these types of problems you come across many people who tell you one thing and do another. Chuck is definitely NOT one of those people. I feel that not only have I chosen a good company, but I realized that I could not have had a better representative than Chuck.  His professionalism and work ethic were remarkable, and I now consider him my friend. 

My service done by David was fantastic! David is a gem and a wonderful representative for the company. 

Marjhae did a great job! He was very helpful, spent a lot of time at my home, and I'm grateful for his help!

Dan provides excellent service! 

I am writing about our experience with CT Basement's Triple Safe sump system. It's been fantastic, especially through the Nor'easters of the past two weeks and I wanted to convey to you what a lifesaver the product really is. Context: a year ago, we had a major flood in our basement following a sump pump failure on a rainy, rotten winter night. Floods are miserable and ours was no different. Our alarm system flagged the problem at 3 am in the morning but we really had no way to stop the impending flood without a spare sump pump. And flood it did. A foot of water everywhere before we could get help to the house.   After the cleanup, my wife Janet (who is in the construction design business) had randomly gotten a CT Basement recommendation from one of her contractors.  Additional wrinkles in our story are 1) the water table on our property had moved / risen over time such that the pump would run every 10-15 minutes rain or shine 2) our country home often loses power from weather related storm damage and d) we had not (yet) invested in a full house generator.  And so rather than just replace the sump pump and hope, we elected to spend the extra money for the Triple Safe solution which included a battery back-up.  We made it through the first Nor'easter last week ok but the 15 inches of snow was too much for the neighborhood grid. We lost power, as did most of the neighborhood. Thankfully, the battery powered Triple Safe kicked in immediately and ran successfully for two full days until power was restored. And, in the context of our active sump, the back-up ran on battery power every 45 secs for 2-3 seconds for 48 hours straight -- keeping the basement high and dry. As an aside, I also drove to your first-class facilities in Seymour to buy another , battery from Brian Hammock, the CT tech, (who really ever knows how long it will take to restore power!!) and learned that a two or three battery configuration can be a part of the installation. Brian also walked me through the (easy) battery switch process in the event I had actually needed it.  Anyway, I can't recommend the product (and your company's service) enough, especially for generator-less folks like ourselves. It was a life saver and we really appreciate the innovation of the CT Basement solution.     Very very best, Ned and Janet Zachar Bedford, NY

I think your crew is professional and courteous. I am very satisfied with the job performed.

I never got a chance to say thanks for taking care of the problem with my Sanidry. Justin Jaffer took care of everything and made sure that I was/am up and running. The new unit is working perfectly and the difference in the humidity level in my basement is striking - exactly where it is supposed to be. Clearly, the original unit was not working properly (since the humidity level never got to where it is now), but now all is well and we couldn't be happier. You can be sure that we will recommend Connecticut Basement to our friends.

Bill is an excellent fellow who goes beyond all expectations. I will request him in the future!