Testimonials for Nova Basement Systems

"Great followup.  We had questions and concerns about the system installed.  Very good customer service."

"Nova did our basement waterproofing years ago.  We knew we wanted to do the crawlspace and we of course went back to Nova.  Nick was knowledgeable and upfront.  We enjoyed working with him.  He is an asset to your company.  Also, the staff was always professional and kind on the phone.  Next , is our basement floor.  We will call when we are ready.  The two crawlspaces look amazing!"

"Excellent, excellent crew.  They did more that was promised.  I couldn't be happier with my encapsulation.  We definitely got our monies worth."

"We are beyond pleased with Nova from the office staff to the crew, everyone was very friendly and professional.  I would gladly use Nova again and suggest them to anyone with basement issues."

"Niles Goodman did was fantastic.  If I weren't retired I'd hire him from you if possible.  He was so thorough and knowledgeable."

" It was a pleasure to work with all of your staff from the office to the installer.  I was impressed with the cheerfulness and friendliness of the office staff. "

"Low pressure sales."

"I really liked that you did not use pressure tactics."

"I chose Nova because of Chris, he was super respectful and honest.  The crew was awesome, they did a great job and I was impressed."  

"Crew was very friendly and hard working.  They took the time to answer all of our questions during the process.  I liked the confidence that Phil had in his crew.  He also didn't try to sell us something we didn't need."  

"I had put off this crawlspace/floor issue for over a year because of my reluctance to deal with estimates, high pressure sales people, and questionable reliability of job completion.  Your represetative, Chris Young, was/is wonderful and he explained everything to me in such a way that I had none of these fears when dealing with him and Nova Basment Systems.  His presentation and the company's information package were top notch, very professionally prepared, and left no doubt that the system would totally correct the problem and be completed in a timely fashion, with no effort on my part."

"These guys worked so well with eachother, they were a great crew.  They were very helpful and even helped me move stuff.  They also cleaned up.  They even laid plastic runners over the carpet.  They always great manners, I actually enjoyed the crew."

"I am very happy with the service and support I received.  I would highly recommend to others.  The sales representative, Phil, answered questions honestly and helped us to come up with a solution to our problem while staying within our budget.  Nova was recommended by a relative who runs a real estate/ management business in Hammond, Indiana that used your services."

"We went with Nova because there was a clear explanation of the condition of our crawlspace and how your company could fix and repair.  The service advisor, Chris Young, was very thorough and provide written literature for us that was extremely helpful on your company and services.  Your company stands very confident behind their product, that stood out the most.  There was excellent communication with everyone from the start to finish.  Every question and problem we had your staff and crew took serious."

Good crew. Friendly and respectful to each other. That in itself looks very good to the customer. A well stocked truck on sight is a great advantage for time spent on jobsite.