Testimonials for MidAmerica Basement Systems

We originally chose MidAmerica Basement Systems back in 2016, because my sister had her basement water proofed and they did an excellent job. We went back to them when we needed walls straightened because their work has always been excellent. Always prompt to get back with me easy to talk to about work being done.  Very polite and knowledgeable completed job in efficient time. Left the basement the way they found it.

Picked up one of your pamphlets from a home show in Monmouth, IL. Decided to give your company a try. Worked out really well. Thanks! The girl who booked our estimate was very nice.  Mike Banks, our design specialist, explained very well what was going to be done and why it needed done. Very straight forward and professional! Our installation team, lead by Mike Clementz, was courteous and very efficient! Explained in detail on what was going to occur. At the finish of the project, they also explained what to do during the curing time of the repair. Very straight forward and no B.S. Would call them again! Work area was left in great shape! Very pleased!  

Previous owner installed your system. We came from California and knew nothing about basement issues. There was a system in the basement and I finally got it figured out that it was your company. We had a plumber here to look at the I-Beams (we knew nothing) and he explained that is what your company did. We are happy.

I chose MidAmerica Basement Systems because your company was the only one to return my call and have a representative come to my home and promote your product. I would recommend your company to anyone who was in need of your services. Everyone I dealt with enjoyed providing exceptional service and provided answers to all of my questions. Pete Hensler, and his crew were excellent during the three day process. They answered all of my questions about the work being done.  All work areas were checked by all crew members to ensure every thing was cleaned up. I had asked them to pile up some of the larger tree roots. Following the cleanup Pete had me inspect the work area to ensure every thing was satisfactory.

The wall stabilization crew (Shane, Blue and Zach) were very professional and hard working young men. On top of that, they were always courteous and polite, in spite of working very hard at strenuous jobs for two solid days at my home. Your company is obviously doing something right -- customer service is making its way back to the country!

It is reassuring to have the life time warranty on the piers and the foundation. I have a peace of mind that my house is fixed and fixed the correct way.   The entire staff is amazing. I do need more work done, another sump pump, another crack injection, and the outside piers installed when the weather is better. From the office staff, to the engineer that did the bid, to the installation crew, everyone is so helpful and kept me informed every step of the way. Kenny and his crew were fantastic! Very professional with installing piers in my basement. The outside piers will be done in the spring. I was extremely nervous about all the work that needed to be done but Kenny explained the process every step of the way. Kenny and his crew had to work in very muddy conditions with all the snow and rain that we had. They laid down floor coverings on my main level so not to track in mud. This was an almost 2 week project to date and the very last day they cleaned up the walls and the floor. They left it spotless. I couldn't have asked for anything better. I had used your company to install a sump pump, redo my crawl space and to do one crack injection 7 years ago. I was extremely happy with the service back then. So this company was the first call I made when I needed other work done.

The crew were very polite explained everything they were doing and why. Extremly pleased with their work/Pete and Doug.  They did a very good clean up.

Started and completed on time. Courteous. Did a good job.

Found the company searching on the internet, our office staff were very courteous and helpful, and the sales staff were very professional. I found positive reviews on in the internet and that is why I chose this company. I have been very pleased!

I heard about your company because my neighbor was happy with the work done by you. The book that was mailed was very informative. The office and crew were very helpful and courteous. I am happy with the work completed. 

Very kind and accommodating.  After the cleanup everything looked great.  We chose MidAmerica Basement Systems because it was the best price, good customer service, and kind people. The foreman and his assistant were top notch!

I chose MidAmerica Basement Systems because of the quality of th products and expanations of salesman.  Dan Garner presented the products available. His assessment of the problems at my home and the solutions we're appealing but I was unable to cover the cost and take advantage of the discount offered. 18 months later I was able to adjust the amount of work to be done and Dan was great to create a work plan that met the basement issues and my cost constraints. Dan was honest, knowledgeable and inspired confidence in the products and the company. Joe Passno was our crew leader. Joe sought answers to questions he had about installation in my type basement walls. He shared with me what answers he was seeking and the information he received. He was obviously much more confident about starting the process. Joe was training Ian. Ian was a willing student. Joe was patient and specific with Ian(from what I could tell). Very good process. Laying down tarps to put the dirt on was so very considerate. They also asked where I wanted the extra dirt placed during cleanup. Impressive. The work done was complete and thorough.  

Close proximity of an aged large maple tree and property line suggested Midamerica's technique represented the most reasonable choice for success.  We had Powerbraces and Carbon Armors installed.  Our installation crew worked hard and were very professional. 

I chose MidAmerica Basement Systems because of the sight of your service vehicles all over the area and comments from neighbors on what good work was done to fix their problems. The office staff was very polite, friendly, and very professional. They were very detailed and informative and follow-thru with stuff. I thought the rep was very polite and informative. His presentation was very helpful in making my choices. The presentation was very helpful in showing me how to FIX my problem. The installation crew was really good!! The crew and foreman, Alec, was well informed of the procedures and showed good workmanship.