Testimonials for Adirondack Basement Systems

The Service tech was very nice and knowledgeable. The office team was friendly and helpful. The guys did a great job to get my basement dry! I recommend Adirondack Basement Systems! 

"Mike C. is very professional.  Matt is prompt with appointments."

"My overall experience with Adirondack Basement Systems was outstanding.  It is great knowing that the company actually cares about their customers.  Fast responses and fast turn around time from the start day of the work completed.  The office staff was very helpful of making sure I was taken care of and directed properly.  The salesman gave me quick responses.  Answered all my questions to the best of his capabilities.  If he couldn't he was very fast at getting an answer for me.  The installation crew was very polite to not only myself but my wife as well.  Work ethic was outstanding, very hard workers.  Looks like the crew was never there, besides the fact that I have a completely different crawl space.  Thank you so much for all your hard work and giving me the piece of mind that I can live comfortably without worry."

Downstairs is completely dry and no more musty smell! Thanks to the staff and hard working crew. The crew was friendly and did a very good job. The Design Specialist explained everything clearly and very well. Along with the office staff, their knowledge was very helpful and they always had an answer.

We were very pleased with the clean-up work after the installation.  Our Installation Team was very knowledgeable about the products, and we were VERY satisfied with their work. The entire Team at Adirondack Basement Systems are EXCELLENT!!! The top 2 reasons we chose Adirondack was because they were Affordable and Professional!!!!

"Ron Patterson was our latest tech to visit and perform our annual inspection.  Ron was very good.  He was concerned about costs and had the customer in mind."

Was visited by a representative who discussed the situation and made recommendations. Provided an estimate a few days later. Scheduled an appointment. They came and completed the work on that day. Guys were very professional and cleaned up after themselves. Finsihed product looks good.

- How satisfied are you with the installation we completed for you?      Very satisfied - Was clean-up satisfactory?      Yes - What did you think of our installation crew?      Very professional, courteous, friendly - What are your thoughts on your Design Specialist and the presentation?      Professional - Was our office team efficient and knowledgeable?      Yes

"Ron Patterson was just here to do my yearly service went out of his way to figure out how to do a repair/replacement on my one pump at the least cost and inconvenience to me. He was pleasant, and professional."

Adirondack Basement Systems had to brace up the cellar wall which was being pushed in by water pressure, install a french drain along the wall and install sumps to get rid of any water that got it. They also installed a dehumidifier to keep the basement dry and mold free. They are a busy company and took several weeks for their estimator/ engineer to get to us but when he did, he spent several hours measuring/ examining and explaining their procedures, products, and techniques. It was a couples months more before they could start the job but once started, they were fast, neat, and courteous. The wall power braces actually pushed the basement wall back a little. The drains along the wall were put in place after they jack hammered a trough for them, weep holes were drilled in the block to relieve any water build up, and the drain was cemented over- a really nice job. We got the triple safe sump pump system with triple redundancy pumps- two electric motors and a battery powered motor- to ensure the water is out of the sump. They also installed a  large dehumidifier which also drains to the sump. We also had their electrician install the two power lines from the breaker box to the two pump motors. Adirondack Basement Systems did a really great job and given the work involved and equipment installed, at a very reasonable cost.

- How satisfied are you with the installation we completed for you?       Very satisfied - Was clean-up satisfactory?      Yes - What did you think of our installation crew?      Very knowledgeable - What are your thoughts on our Design Specialist and the presentation?      Very good - Was our office team efficient and knowledgeable?      Yes - How did you hear about us? Have you seen our name anywhere else?      Home show - Overall, what were the top two reasons you chose us over another company?      Friends/ recommendation  

What made you choose our company (Why did you choose us over the competition?)..."Yours seemed the most knowledgeable. Just had our yearly service and Ron Patterson did a terrific job. It is a joy working with someone so nice."

"We've had an excellent experience with you.  The work you do is top-notch and the installers take care to make sure it looks even better than expected, paying attention to details. 

Our service technician did an excellent job.  Adirondack Basement Systems always does an excellent job.  He explained the service to us.  The office team is impressive and always polite.  Ever since the initial installation we have been able to use the basement fully and there's no more dampness.  We would recommend your company anytime.  We could not be anymore pleased with them.  Our home was built in 1830 with a rubble foundation.  We couldn't leave the house without someone checking on it daily.  Now with this system, we go away weeks at a time without a worry in the world of the flooding we have had.  Even the Fire Dept. misses us from the times our sump pump and power went out.  Best investment we have made in the years we have lived here.  Thank you.  Why didn't you stop by long ago!!  You could of saved me gray hair and aging. 

My Family owns 3 houses and Adirondack Basement Systems in 2007 installed a TripleSafe in each of them. They have called me yearly to remind me to have them all serviced. This year we had SaniDry's installed in each of the basements. We were completely Satisfied with the installation! The Foreman and Installer were both knowledgeable, they were very polite and did a comprehensive presentation of what was installed and how it worked. Adirondack's Reputation and available products/systems were designed for our specific needs!