Testimonials for Adirondack Basement Systems

When I heard about your company and then read through the materials you sent to review, I thought my prayers had been answered in regards to our sump pump situation! From the first call I made until Kevin called the day after the work was completed, I was extremely satisfied with the courtesy, knowledge and efficiency of each employee.  You don't often find that anymore. The TripleSafe sump pump is amazing! No more open well, noisy sump pump, and no more water in the basement ever!

- How satisfied are you with the installation we completed for you?      Very - Was clean-up satisfactory?      Yes - What did you think of our installation crew?      Very nice & helpful - What are your thoughts on your Design Specialist and the presentation?      Excellent - Was our office team efficient and knowledgeable?      Yes  

- What did you think of our service technician?      Friendly- seemed knowledgeable - Did our service technician explain the service to you?      Yes - Is there anything we could do differently for future service?      No - What are your thoughts on our office team?      Professional, helpful - What have you done in the basement after the initial installation?      Started to finish the basement - Would you recommend our company to others?      Yes

- How satisfied are you with the installation we completed for you?      Very - Was clean-up satisfactory?      Yes - What did you think of our installation crew?      Fine men - Was our office team efficient and knowledgeable?      Yes - Where did you hear about us?       Times Union ads - Overall, what were the top two reasons you chose us over another company?      Good job!!  

- What did you think of our service technician?      Good- hard working - Did our service technician explain the service to you?      Yes -Would you like for us to contact you next year to remind you that your service is due?      Yes - Is there anything we could do differently for future service?      Automatic return - What are your thoughts on our office team?      Very good - What have you done in the basement after the initial installation?      Added a dehumidifer - Would you recommend our company to others?      Yes  

- What did you think of our service technician?      Nice guy- pleasant, answered all of the questions that I had - Did our service technician explain the service to you?      He explained how the UltraSump works - Is there anything we can do differently for future service?      No - What are your thoughts on our office team?      Helpful - What have you done in the basement after the initial installation?      Painted the floors after repairing the rough spots - Would you recommend our company to others?      Yes

"Mike has always explained the process of the service call and is very thorough in his work.  I have always been comfortable with the service provided because of Mike.  He is outstanding in his work and takes the time to review with you the work conducted."

March 4, 2013   I did not return the survey that was sent to me back in February of 2012 as I wanted to see how well the SaniDri and TripleSafe pump system worked, I want to tell you that the SaniDri has shown a vast improvement by reducing the dampness and mold/mildew in my basement. The TripleSafe pump system is so quiet that I did not think it was working until I went outside at a time when we had received a fair amount of rain in the Spring and found that the ground around the outlet was wet. 1 of your technicians, Mike, was here on March 1 to conduct the preventative maintenance of the SaniDri and TripleSafe pump system. I appreciate the fact that he explained a few things to me regarding the SaniDri in that I should vacuum off the screen that sits above the filter, which I will do. Mike left a filter with me and stated that I should replace the filter in 6 months, if needed. He explained to me what I need to look for on the filter and how to replace it. He also took the time to explain a few things about the pump system that I had asked him about.  

- How satisfied are you with the installation we completed for you?      Very satisfied - Was clean-up satisfactory?      Clean-up was good - What did you think of our installation crew?      They were excellent. Answered all questions and demonstrated sump system - What are your thoughts on your Design Specialist and the presentation?      Very good job. He was professional and thorough - Was our office team efficient and knowledgeable?      Excellent - Any additional comments?      I was extremely pleased with the entire experience. I would recommend your company based on my job

"Tim's crew has been great! Tim is one of the hardest working guys I've ever seen. Good Job!"

I had Adirondack Basement Systems install their wall system to cover water damaged, poured concrete walls, one basement window was replaced and I purchased a commercial dehumidifier. They are a very professional company that has their own array of basement waterproofing products. After years of water problems, I thought my basement was in horrible shape. Their lead salesman informed me that it was not bad at all. They could have sold me more products (e.g. new French Drain, sump pumps,) but informed me that mine were in good condition and they were not necessary purchases. From that point on, they called and emailed regularly to follow-up on scheduling and other details- including my satisfaction with the service every step of the way. The workers were as advertised- courteous, hard-working, and very clean. I highly recommend this company for anyone who wants to deal with their water issues in their basement and/or improve the appearance of their basement. For 26 years, my basement always stressed me out. Now I'm proudly showing it to everybody!

- What did you think of our service technician?      Fine - Did our service technician explain the service to you?      Yes - What are your thoughts on our office team?      Terrific! - What have you done in the basement after the initial installation?      Regular annual maintenace - Would you recommend our company to others?      Yes

- What did you think of our service technician?      Professional & knowledgeable. Committed to doing the job right - Did our service technician explain the service to you?      Yes - What have you done in the basement since our initial installation?      Partially finished for pool room. Semi-finished partial for laundry room - Would you recommend our company to others?      Yes!

- How satisfied are you with the installation we completed for you?      Satsified - Was clean-up satisfactory?      Satisfactory - What did you think of our installation crew?      First rate - What are your thoughts on your Design Specialist and the presentation?      Mike arrived minutes after we first called. He probably overdesigned and then came back with Richard and they reduced the solution to only what they thought was necessary. They didn't try to sell us anything we didn't need. - Was our office team efficient and knowledgeable?      She talked us through an electrical problem the next day & moved up our appointment half a month. Couldn't be more pleased with Joy - How did you hear about us? Have you seen our name anywhere else?      Don't remember, but you did a job a couple years earlier - Overall, what were the top two reasons you chose us over another company?      We had some contractor that we called first who even I knew was bogus so then we called you guys and just listening to Richard convinced us! - Other comments?      If I was doing it again, I would extend the outdoor piping a little further as the lower backyard gets wet and I am not 100% convinced that there isn't a leak between the piping and the grate at the end because the soil is damp a couple of feet up the line. I made a skinny ditch past the exit which I think is a partial solution. The inside work I would say is perfect. We just had a big thunderstorm and I had no concerns. The office staff are so quick and accommodating. And your estimators & installers all deserve raises!

"Chris and crew were very polite, answered all my questions, and were very professional."