Testimonials for Franks Basement Systems

customer said Sherry F. was "extremely nice and has the most lovely voice and that we should pay her more!"

Mike explained everything in detail - very professional. The crew was friendly and worked very hard the first day and the 2nd day. I saw you guys on the internet. I've already hired you again for a new job. You're the best!

You installed my concrete driveway. I've used you before and will hire you again. I will also use your heating/cooling company. Can you send me information on this?   thanks

Victor & his crew did a great job!

Our basement water problem has gotten worse over the last couple of years and we finally decided to address it.  We contacted Frank's a couple of months ago and arranged for a site inspection and estimate. Our first contact was with Ray Smith.  Ray visited our home and thoroughly examined our basement and then described, in great detail, a remediation plan and gave us an estimate.  We felt very comfortable dealing with Ray, he has a great personality.  We also felt that he was very honest and we immediately trusted him. The crew, led by Anthony, arrived on Monday morning August 14, and immediately went to work.  I was home for the entire week while the work was being done.  Not only did I observe a very hard working crew all week, but Anthony kept me informed as well.  He let me know what would be happening each day, pointed out any issues that arose, and in general kept me informed. There was a problem with a broken tile on the entryway floor, which Anthony brought to my attention.  He apologized profusely, and also began the process to address this problem right away.  I appreciated his honesty in bringing this to my attention. The crew worked very hard each day and cleaned up at the end of the day, which we also appreciated. The work was completed on Friday evening, August 18, at about 6:00PM, Anthony then took the time to again walk me through everything that had been done. Jeremy arrived, as scheduled, on Monday morning, and reconnected the washer, dryer, and stationary tubs.  Jeremy, just like everyone else we dealt with at Frank's, was very friendly and professional. Although the the tile repair is pending we are very confident that it will be done to our satisfaction. In short, our experience with Frank's has been very positive from start to finish.  I think this is due, largely, to the professionalism and hard work of the employees.  We would not hesitate to recommend Frank's to anyone who needs this type of work done.  

You have an excellent crew. I found you on the internet and found you have a ton of experience and a fast timeline to complete. I would absolutely hire you again. All contact and crew were very professional and courteous.

Happy with my lawn bubbler. Especially liked your prompt response and price.

Victor & his crew were professional & focused Most Impressed with no cuss words! Victor is an exceptional Man!

Extremely happy with Leo and the crew!

Your drainage professional explained exactly what they were doing - very professional. You did previous work and we have had no problem since. Very happy with the work you saved us a lot of heachache and worry about the water problem we once had.

Cynthia said "crew did a great job!" Team was prompt, professional and very courteous.  Thank you for having such professional employees. They were fantastic.  When I stopped home during my lunch,  they were more than willing to walk me through what they were doing and they used words that someone who has no knowledge of water proofing could understand what was happening.

And the basement is dry so we are so appreciative of Frank's and for you Ray! And the whole crew that came out with Chris.

Just wanted to say thank you to Craig who did an excellent job on my basement this past Friday. He was such a pleasure to have work on my basement as I was not feeling well and extremely tired. I barely heard him coming and going. When he had finished the work before sealing up the space he showed me what he did and did a water test in front of me which left me feeling confident about the repair. Craig is truly a gem of an employee!

I would recommend Frank’s Basement to anyone. My designer, Shawn Kennedy, took a thorough look at our 1800s home’s crawl space and gave me helpful advice. He was a stellar and personable rep that was super professional, honest, and good at what he does. Shawn was prompt, kind, patient, professional and most importantly — knowledgeable about each question I had. He exceeded my expectations regarding the great reputation I’ve known Frank’s to have over the years I’ve lived in Buffalo. I am incredibly happy with them and hope to work with them on future house projects where possible because I really think they are one of the top contractors I’ve seen out of many in the local community. 5-star company, for sure!

I reached out to franks regarding a basement and crawlspace issue I was having and I received a response right away. They were very flexible with my schedule and were able to accommodate my needs. The work was completed on time as promised and I am very pleased with the result. Eric, Bryan, Adam, and Colin were excellent and their expertise shows in their work. I'm big on customer service and I received great service from these gentlemen. I would highly recommend franks basements for your basement and crawlspace needs.