Testimonials for Advanced Basement Systems

Very satisfied, professional staff. Dan was great and knowledgeable. The crew was great, didn't know they were even here. I was very pleased from start to finish.

Very satisfied with the job. Rick was excellent at diagnosing where the leak was located. Joel was very efficient. Chose you because of your professional response.

Very satisfied. Adele responds to emails quickly and Kevin was very professional. Chose you for Dan's honesty and knowledge.

Very helpful office team. Kevin was excellent. Very thorough. Chose you because our friend had a good report.

Adele Would you please forward this Email to your President as it pertains to the outstanding manner in which everyone at Basement Systems performed from the moment I picked up the telephone and talked to You.  To the President of Basement Systems Southern Ontario Division. Dear Sir, As a result of seeing Basement Systems  advertising on Television I called your office to set up an appointment to have a representative come to my house in London and provide an evaluation of my problem. The first person I talked to was Adele who first listened to my dilemma and then with a great deal of patience took me through the various steps that Basement Systems could provide summing up by offering to send Dan Clancy to my house who would provide an evaluation and a price to resolve the problem. Adele was terrific and what a pleasure it was to talk to a real live person when I first called rather than machine. Next Dan arrived promptly  and together we reviewed  my basement problem after much discussion it was decided that we would only WaterGuard one wall and run a channel through my workshop to the nearest sump pump.I would add that Dan very diplomatic suggested that although this option may well work for complete peace of mind that I might be wiser to do all the outside walls of this particular basement area.The contract was duly signed for the one wall and Dan was on his way. Having slept on Dan`s suggestion I decided he was so totally correct so I called Adele explained the situation she again was wonderful nothing was too much trouble and she organized Dan to come back which he did we rewrote the contract  and he explained exactly what each step would be. Again a credit to your organization.  On October 19th just after 9.00am as promised Justin and Kevin arrived.After introductions and I might add Justin new my first name and that of my wife`s which impressed me right off the bat.Justin and Kevin quickly reviewed the situation put down drop mats put on the airduct dust extractor and in no time at all were hard at it. Frankly I thought it would take them atleast two days to do the job.I was not even close. By 4:30pm the job was complete. Everything cleaned up.They were amazing young men. Polite Competent and knew exactly whattheir task was.In conclusion I was extremely impressed with every step of the operation and would wish to express my sincere thanks to Adele, Dan, Justin and Kevin for truly a job well done and my warmest congratulations to you Mr President for running such a fine Corporation it was a pleasure doing business with Basement Systems and I would not hesitate to recommend your Firm to others.Yours sincerelyMichael Mears

Dan gave great service and Kevin's crew were very careful and didn't create as much dust as I expected. Would certainly recommend this company.

Very satisfied with work done. Tom was polite, professional and friendly. Good office staff and Kevin was fabulous. Good time frame to get the job done.

Martin was a pleasure to chat with, he knows his stuff. The office staff are very professional and customer focused. Mike and Rick were totally professional and very knowledgeable. Cleanup was excellent.

Very satisfied with job done. The office staff is excellent and Kevin's crew went above and beyond expectations.

Had a sump pump installed today. Shawn, Kevin and David did an excellent job. They were down to earth, professional and very informative. Thanks!

Marlon was great- professional and courteous. Good office staff and an excellent technician.

The system sounded great. Staff were kind, courteous and very helpful. Shawn's crew were very good and cleaned up each day.

The presentation was clear and the inspector was very thorough in answering questions. Had a quote to do the work from the outside but chose you due to your professionalism and the knowledge of your staff.

100% satisfied. Excellent installers - hard workers, efficient. Friendly and helpful office staff. We loved Tom and have already recommended him. Clean up was good, no mess not even dust. No more wet basement, thanks to everyone.

All around it has been a very good experience. The night our basement was finished it rained hard. It was so good to look in the morning in the areas we would normally see water laying and it was absolutely dry. It feels and smells so good now without the dampness. Thanks so much and we will recommend your company for sure!