Testimonials for Badger Basement Systems

This afternoon my wife and I met with Joel K and Jim. We asked your company to look at a water problem we have been having. When they arrived (10 minutes before the appointment time) they were very cordial and professional during the time they gathered some background information. They went around the basement looking at the problem areas, moving around several items (stored patio furniture) to get a better view. They measured the basement looking for out of level conditions and overall, looked very closely for the cause of our problem. But they didn't stop there. We then went outside and they surveyed the grade, the fill around the building, the condition of the windows, the brick half wall, the siding, everything. Then they asked for a shovel and dug down next to the outside wall to see what the junction of the foundation and the brick looked like. There's more. Jim then drew several pictures depicting what the construction looked like so that he could explain what the problem might be. In the end, we all agreed that the problem is probably above the foundation. Possibly water leaking in around openings in the siding combined with the lack of weep holes in the brick and the grade being above the foundation/brick junction. You would think they had done enough to at that point, but again, there's more. They went on to recommend other individuals that we could call to check out the problem AND they said that they would do some research and give us a call. After about 30 minutes they called back and gave us more information that they got after calling back to your office. In all they spent over 1.5 hours with us. Unfortunately, we will not be able to do business since our problem is not related to the work that you do. But, be assured that I will be relating this story to anyone who is willing to listen. These two men were the ultimate professionals. They were genuinely concerned about our problem, their customer service skills are superior and tried their best to find a solution for us. You should be proud of the way they represented your company. If they are indicative of the rest of your employees, then you have built an excellent company. Thank you for your company's concern.

Jim was responsive, helpful, courteous and quick.  He and his partner were excellent!

The office staff was very helpful and professional over the phone.  Eric was knowledgeable and answered all questions and concerns that I had.  I am extremely happy with the service company provided.  

I chose Badger Basement for several reasons 1. The amount/quality of work required seemed reasonable for the cost when compared to two other basement vendors. 2. The explanation of the work required was very complete. 3. Badger Basement was referred to me by a friend who needed extensive basement work, and was very satisfied with the outcome of the work. OMG, the crew showed up on time even though it was a snow emergency; simply amazing! Alan Kreger, & Dave Redenius were fabulous Joel Kellerman, great explanation. Great follow-up on any questions I had

The office staff was very helpful and courteous when stepping up appointments. The representative was very friendly and knowledgeable. He throughly explained the project. I selected Badger Basement because of their BBB rating. The installation crew kept us up-to-date on the progress of the work and was able to explain and answer all my questions.

Very impressed with the products and sales team, but even more impressed with the installation team.  Very prompt, professional, and took the time to explain what was happening and who to contact if anything goes wrong. Finally have the peace of mind to finish the basement and not to worry about incoming moisture.  Thank you!

Your salesman wasn't pushy, wasn't all "Hollywood" with smiles and promises.

The large info manual was quite helpful.  This is a complex matter to deal with and there are many issues involved.  The crew was hard working and knowledgeable as to what they were doing.  The clean up was beyond what i expected. 

The office staff was polite and friendly.  The installation crew was very professional and efficient.  They did a tremendous job and left no mess behind whatsoever.   I would use them again without any hesitation if the need should arise. 

Bill was excellent, very informative.  I would request him for my next appt.  

Rep was excellent. Well organized, well spoken, confident and polite. Seemed very knowledgeable. Crew was extremely courteous. My wife and I really appreciated the communication from your office verifying the dates, as we have been forgotten by contractors in the past. Installers were incredibly efficient, neat and polite.

  Nick was great. Crew-nicest guys, very respectful. They answered all my questions couldn't ask for better guys to do the work.

Dan was amazing.  He avoided disaster by carefully digging and quickly redesigned the system to make total sense.  Badger Basement Systems is lucky to have him on board!!!

I was pleased with Jesse. He was very knowledgeable and I liked the fact that he was not pushy. Great job.

Fred was very professional and had great customer service skills. We selected Badger Basement Systems because of the facts and options presented as well as the helpfulness of the staff. The crew was very courteous and explained everything that was being done. The work was competed as promised. This was a great experience for me and the job was done well.