Testimonials for Connecticut Basement Systems

Hello, and thank you for your business. I had called a while ago, complementing your workers from the job they did at our home. We were amazed with their work, cleanup, and results. Thank you again! I've just wanted to remark on your Service Technician Brendan Murray who came exactly at the time he said and again did what had to be done, and again it was neat and clean. We just are amazed at your staff and how they come, do their job, clean up, and finish. We will not have any problems referring your business to anyone who can use your work. Thank you again!

Dear Larry, Thank you for your business. I had called a while ago, complimenting your workers for the job they did at our home. We were amazed with their work, cleanup, and result. Thank you again! We just wanted to remark on your Service Technician Brendan Murray, who came exactly the time he said, did what had to be done and was neat and clean.  We are just amazed at your staff and how they come, do their job, clean up, and finish. We will not have any problems referring your business to anyone who can use your work. Thank you again!

Everything was great! I am happy with the job, and the installation was very good.

I was very impressed with Chad's courteous attitude and professionalism. 

I really liked Ismael and definitely would like to request him in the future. I would recommend him for anyone who needs work done. I was extremely pleased.

The crew was the best, they did an excellent job and cleaned up everything! They worked very hard and did the job in a timely manner. The foreman was great too. I cannot say enough times how great they were! 

Mr. Janesky I am writing this letter to inform you how impressed I was with hiring your company to perform basement waterproofing in my home. After recently securing a home equity loan to complete major home improvements, phase 1 of my project was to waterproof my basement which is prone to water leaks. As any homeowner would do I began obtaining estimates for the waterproofing. I made an appointment with your company for an estimate at which time I met with Joe Pascarella. Joe was very professional and knowledgeable with Basement Systems product line. He also did not try to sell me the Brooklyn Bridge. He knew exactly what my needs were for my water problem. His presentation was outstanding and very impressive and I had my proposal that same day. I felt very secure dealing with Joe. I want to let you know that I met with two other waterproofing competitors who did not meet the professionalism that Joe had set. One company was a one man operation of which he was an hour late for the scheduled meeting for the estimate. I requested a written proposal which did not arrive until about a two or three weeks later after the meeting. I received another estimate from another waterproofing business but the salesman did not appear to have a working knowledge of his companies product line. During the meeting the saleman was reading from what appeared to be a sales training outline guide. After hiring your company the work was completed by Garfield and his crew. They were excellent and very hard workers finishing in one day. They were right on time actually arriving a little early. They also did not seem to mind me being a nosy homeowner as periodically I would go downstairs to see how the waterproofing system is installed. Upon completion of the job I was impressed with the clean up as my basement is cleaner now than it was before they started the job. Respectfully, Dave W.

Ron is very nice, a hard worker, and always leaves things so clean! I'd love to see him again soon!

Scott was prompt, courteous, and fixed the problem right away -- CTBS' service is what makes the difference. 

Hi Dave, This is the crazy lady from last March, that was yelling at you the whole time. I Just wanted to say that we had no water this time. We have a back up to a back up, but all is good. We've had no power, no internet and all that stuff, but we also had no water in our basement thanks to my battery back up system. I even texted Larry, and he was very nice to us. I think we should be in his next commercial, don't you? I have a friend who didn't use Connecticut Basement Systems, and had water in her basement,  who was blaming the company, but I blamed it on her. She didn't use Connecticut Basement Systems and didn't have a back up system and power goes out, but the back up never ever lose power. So I told them to call you, not you personally, but the company of course. That is it Dave, I feel so good not having water in my basement and its all thanks to you. Thank you very much for everything you did.

David  Thanks for getting in touch. Brendan was on time, hard working, and professional. He made sure everything was to my satisfaction. I asisted with the new discharge pipe and am pleased with it. He spent lots of time trying to address the issue at the garage door, but that didnt work out as planned. Im going to install new weatherstripping to compensate for the height difference. Its not the end of the world. Invisible Fence came today and quickly addressed the wire issues. The guy said it was $127 and change, which was charged to our debit card. An email statement will be sent to my wife and when she fowards to me, Ill send it along. All in all Im satisfied. I appreciate the BrightWall being delivered as well. Its shows that you guys try to make things right. Brendan needs a raise (and a new 4" hole saw for his truck). You can consider me a happy customer again. Thanks again for checking in.   Tom 

We are so excited we finally had Basemenet Systems come out to our house and figure out the problem. The sales guy, Kevin was really great. No pressure to buy. And he really knew his stuff. We knew right away that we were hiring the right company. Can't wait to watch the rain and know I have a dry basement.

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Ismael had a great attitude and did a great job! 

Tyler performed work for us in February and I was very impressed him.