Testimonials for American Waterworks

I am a sales manager and have been for 20 years. My expectations of companies are through the roof if I am paying for a service. Never make anyone wait is my number one rule. Never let an email or phone call go unanswered within 30 minutes. Even if you have to call to say, "We are on it and will get back to you shortly." You guys from the point of sale, to the project being done, to the communication after, and this final email from you saying, "We got paid." is wonderful. Shane, Ryan, and Danica, you are all on top of your game probably lead by a great leader. Thank you! 

Tom was knowledgeable and reassuring. Brian, Chris, and team came through exactly as Tom explained. There was no damage to our walls, etc. Please extend my thanks to Tom, Brian, Chris, and team.

Everyone I spoke with at American Waterworks was kind and helpful. The design specialist was honest and explained the project to me in a way I could understand. He was great at communicating with me throughout the entire process. The installation crew was kind, and the communication was good. The cleanup was excellent. The whole process was very smooth. Thank you! 

I live in North Minneapolis and the folks from Rochester made the trip to install their system about 15 years ago and I've never looked back. I'm compelled to write because I bless these folks every time I hear the reassuring gurgle of water being pumped out of my basement and I'm hearing it much more often this year! The best and most unique feature of their system is that the drainpipes are underground so no issues occur when mowing, etc. Yes, it's expensive, but you'd probably spend the same amount a few hundred at a time with gutters, landscaping, etc., and as water finds a way in. What's great about this is it doesn't matter how the water gets in - it just goes out. You'll wish you had done it in the first place! 

We loved the crew that came to our home. They were efficient, said upfront what was going to happen and they left the place clean! I will definitely recommend American Waterworks in the future!

Eric was probably one of the better more competent representatives I have had the pleasure of working with. He explained everything thoroughly and in a way that made sense to me. I appreciated his "no pressure" delivery and attitude. that's hard to find these days. I feel confident in American Waterworks after dealing with Eric.

Words can't express how pleased I am with the work on the basement. I very much appreciate how everyone at American Waterworks go the extra mile!

I hired American Waterworks for crawl space encapsulation in my home. I highly recommend this company. They are top-notch, professional, courteous, and kept the area clean. Shane is a representative with the company and helped me through this crawl space encapsulation process. He made sure I understood everything and what the job entailed from start to finish. Then I met with the foreman on installation day. The installation crew was professional, courteous, and did a fantastic job. The crew worked hard to get the job done and finished the job ahead of time. After the job was completed, Shane followed up with me to make sure I was happy with the job and if I had any follow-up questions. This company does a lot of work with crawl spaces, basements, and their teams are very knowledgeable. I would not hesitate using American Waterworks. 

This was the second job you have done for us. Both times we have been completely satisfied.

They were booked out two months when I called them but the project date of work was right on. They said it would take two days, and it was done in two days. Their workers were courteous and professional. Even though it has been less than a month, I have had no more water in my basement, and we have had some MAJOR RAIN! They said I could go ahead and lay carpet. I still check each time it rains and there is no water! The system they put in is guaranteed for the life of my home and they come out once a year, at no cost to me, and check the system! So far, I love it! It was expensive, but not having to pump water after every rain makes the cost not seem so bad! 

My husband and I live in a home built in 1913. While it was mostly remodeled before we moved in about 6 years ago, we're pretty sure the basement hadn’t been touched in 107 years! After almost 6 years of fighting the mustiness, dampness, occasional flooding and general creepiness of the basement we called American Waterworks on the recommendation of our neighbors. Our sales rep, Hector, spent a ton of time with us, was clear about the work and the cost and was always available for follow up questions throughout the process. We thought the drain tile, sump pump, cleanspace wall system and sani-dry dehumidifier/air purification system would be able to help enough to make our basement more pleasant and less damp. What we didn’t expect was the immediate and total improvement of the space. Arturo and his crew were top notch, completing the work in the scheduled 4 days, always happily answering our million questions and going above and beyond to ensure quality. After they were finished, we could not believe the transformation. The moisture is literally gone. Our kitchen and top of the stairs area used to smell musty, that’s gone. In the days after they finished the work we got big rainstorms that would usually cause water to come up through the floor. That’s gone. We had an appraiser out after the work was done and he was impressed with the work and said he never sees basements that could be finished in these old houses but he wouldn’t hesitate now to finish this one. It’s added immediate value to our home and added quality of life value to our everyday living, along with peace of mind that we’re breathing clean, dry air. Highly recommend this company!

First Rate Service - Top to Bottom, from your entire staff! Excellent Crew! Thank you.

Josh Schultz did an amazing job working around my schedule to help me solve my sump pump issues. He was able to direct me to the exact sump pump system that was perfect for my situation. He was pleasant, knowledgeable, and did not try to up sell me into more than what I needed. He communicated with the city to make sure my new sump pump system was current with city code and laws. The installation crew did a fabulous job and had the new sump pump system installed very quickly. Thank you, American Waterworks! 

Great customer service and follow through from start to finish. Estimate matched what the total cost was. No hidden costs later, and the job was done completely. Highly recommend this company! 

I've always received great service with American Waterworks! My appointments with them always meet my needs, and they are very accommodating. Ben M. in the Service department is great! Very personable. I've been very impressed with all of the employees at American Waterworks. They have been very knowledgeable on all of the projects done at our house (Waterproofing and Radon Mitigation). And I can't believe how clean everything is when they are done! Probably cleaner than before they started! Thank you!