Testimonials for American Waterworks

Travis was extremely knowledgeable, answered all my questions.  Professional, knowledgeable, courteous.

I had three companies provide estimates for work that needed to be done at our family lake home. From the very start, American Waterworks was clearly the best choice. Ryan was very knowledgeable and polite. He took the time to perform a thorough inspection and walk us through the recommended solutions. He came prepared with handouts and videos that showed exactly what the work would look like, and left us with a bid that day so we knew exactly how much it would cost. The crew that arrived to perform the work was great. They were all very courteous, and their experienced showed in the work. Overlal, top-notch company to work with and I would recommend them to anyone in need of basement/foundation/floor work. 

Putting our level of pleasure in working with American Waterworks into words is a task that is difficult. We have struggled with water in our basement for nearly 8 years since buying our home. We were told by SEVERAL people that making exterior alterations to our property would take care of the problem so that’s what we did. We spent thousands and thousands of dollars attempting DIY fixes to keep our basement dry. They would work initially but after a short period of time we would again have a basement of water. I had asked around to friends and family and they all recommended American Waterworks. I called to set up an assessment and the inspector was incredibly flexible with our busy schedules. He came out and spent extensive time with my husband and I evaluating our property and our water issues. He provided pictures, written information, and actual examples of the supplies used for their systems so we could physically see what they offer. He was incredibly thorough which is what we needed to make this investment. Since having our American Waterworks system installed we have had zero issues with water. The installation crew was polite, efficient, and quick. I very much regret the time and money spent trying to do this on our own and highly recommend American Waterworks to everyone I know!

I have been a customer for 10+ years. I've had multiple projects completed including waterproofing, concrete work, and radon mitigation, and I am very satisfied with ALL work done by American Waterworks! 

The crew arrived on time and was very professional. The job they did has mitigated my water problem by 100%. I can highly recommend this organization. Owning a home comes with its aggravations, but these guys came through and helped me solve an issue that had haunted me for years. Really like these guys.

I was impressed with the outstanding reputation of American Waterworks. The office staff was very professional. The Design Specialist, Eric, was well informed and had great communication. The installation crew was also professional, and the clean up was excellent. Well done. Very hardworking, young workers. Polite, industrious, and hard at the task with very few breaks. Very well satisfied with the waterproofing project. 

I have been impressed with everyone for each project. After cement leveling, I felt confident proceeding with American Waterworks for radon mitigation without searching for other companies. I appreciate the quality, knowledge, and experience of everyone. Everyone was pleasant to interact with! 

My neighbor used American Waterworks many years ago, so that's why I went with them. The office staff was excellent and friendly! My Design Specialist, Mac, was excellent! He was very knowledgeable and competent. He was very kind and patient and fully answered all of my numerous questions! The installation crew was Jose, Luis, and their helper. They did an EXCELLENT job! They are, by far, the hardest working men (who are fully dedicated to excellence) that I have ever met! They were all very kind, personable, cheerful, joyful, hard-working, talented, knowledgeable, competent, and amazingly skilled at everything they do. It was a delight to have the honor of meeting each of them! Thank you so much! 

The project was completed ahead of schedule with very little interruption of usual household activities. I was also impressed with the attention to detail of the finishing process and detailed clean up.

I was freaking out when our basement started leaking water. I called a couple of different places and American Waterworks were able to get me an appointment before the others. The rep that came out for the quote was super informative and lead me through all my options with ease. There was no pressure to chose the most expensive options which was not what I expected. Another plus was that they pair with a company that offered financing. I set up my appointment for the work to be done and, when the day came, they showed up on time. They were very polite and professional. They were also very careful and respectful of our home and cleaned up their mess when they were done. We only did half of our basement for now (the half that was leaking) but I will definitely be having them do the other half in the future! Thanks again American waterworks!

The process was clear and straightforward from the beginning. The crew showed up on time, did great work, kept a clean work area, and were respectful of my property. They were great about answering my questions as they were doing the work. I would highly recommend American Waterworks.

I thought the work crew went above and beyond my expectations. Their follow-up was great as well. We are thinking of adding another egress window in the spring and we would love to the same crew again. Thank you! 

Very courteous staff. Was notified before our appointment to touch base, and employee was on time. Very smooth service and they got our pump serviced and ready to go!    

We checked out other products, but what American Waterworks provides is the best! We called the provided references and sought out advice from previous customers. The office staff was great to work with and went over everything we should expect during the job. The Design Specialist came into our home and was very friendly and answered all of our concerns. Tremaine and the rest of the installation crew did a great job. They did a walk through with us before and after the project and made sure the things we had to leave in the basement were covered up to keep out dust. They didn't leave behind a mess! Thank you! 

We had a great experience with American Waterworks! From the first phone call to the end, everyone was very professional, polite and always kept us in the loop. Everything was explained very thoroughly, and all questions were answered promptly. I would highly recommend them for your basement needs!