Testimonials for Franks Basement Systems

I had work done last Thursday for a crack in my basement, and for 3 days straight it down poured. The team was very nice. Anthony F. fixed the problem after the rain it was still dry as a bone. Anthony was very professional and knowledgeable about my situation, that I knew nothing about until he explained it to me. He cleaned up after the job and didn’t leave anything behind. I would highly recommend him coming out to me again if I needed it.

I would like to thank and recognize the three gentlemen that worked on our basement on Monday January 16th and Tuesday January 17th. Antonio, Qualen and Jamar were courteous, explained the work they performed in detail and answered all questions we had about the work they completed in our basement. We also greatly appreciate the video they made enabling us to see the work completed without climbing into the basement, not something we wanted to do. 

I would like to share with you the wonderful business experience I encountered with Frank's Basement Systems. I contacted Frank's for foundation repair. The job entailed the installation of seven Helical Piers and the work was to be completed in five days. I would like to acknowledge your staff for their professionalism and first class quality work. My first encounter was with your salesperson, Frank Nati. He came to my home and assessed the situation. He explained in detail the process of the job including repair steps, pier design, timeframe and costs. On a few occasions, I called him at the office with additional questions I had regarding the soil tests and teh engineer's report. He was a good first impression. My second encounter was with your foreman, Scott. When Scott arrived, I told him I was very nervous and apprehensive of having the work done in the winter. He assured me the weather would cooperate and that it would not be an issue. With his many years of experience, he told me not to worry that this was a typical job for his crew. I still said my novenas every night and we were blessed with 32-40 degree weather. Scott eased my anxiety and explained each of the repair steps involved from digging the holes for drilling, design of the piers and overall repair process. He kept me informed on each of the steps involved. You have no idea how his personality relieved my stress and anxiety. He has a very calming personality toward the customer and I also observed how he treats his workers. His supervision and respect that he has for his crew is to be commended. The dynamic crew included Mike, Jamie, Rich and Richie. These guys were great. Each have their own unique personality and style. Each were very meticulous in their work. I flagged my sprinkler heads and decorative rocks and they did their best to avoid them when moving the Bobcat around my lawn. I could see the brotherhood with his crew, each helping each other with all aspects of the job. So many times we do not recognize our employees that have surpassed expectation. Frank, Scott, Mike, Jamie, Rich and Richie are very valuable employees and I really hope that you note their efforts. Your crew has displayed Frank's Basement Systems unbelievable public relations at its best. I will highly recommend your company because of my experience with your wonderful crew. See you in the Spring when you finalize the landscaping project. Wishing all of you a very blessed Christmas season and a happy and healthy new year!

Robert S. and his team did a fabulous job on our basement reinforcement job. Kind, courteous, knowledgeable and very hard workers. Everyone knew what they were doing and got to it under their foreman's leadership. We had a great experience with Frank's from our first phone call and informational meeting through the contract process and job completion. It was an unexpected project, but glad they took care of us and our worries were alleviated.

I completed the review at the conclusion of the job where I had helical piering and crack repair completed at my residence in Akron, NY. I recently purchased the house to find the previous owner finished the basement to hide the sinking wall/footer in the corner of the basement. When taking the necessary steps to correct this problem I contacted Frank's for an estimate. Frank Nati came out within a couple days and told me I'd be looking at helical piers and crack repair to lift, stabilize, and stop the cracks from leaking. This was an unexpected and fairly expensive job. So, I spoke with a few other companies who recommended similar ways to repair the foundation. Through talking to and discussing how each company was going to do the work and what their guarantee was, it was apparent that Frank's contract was the best written, most exact, and had the best warranty out there. I made frequent calls to Frank Nati to ask him why do it this way, and why these materials, and what is expected, and what is guaranteed. He was very knowledgeable about the issue I was having and was able to answer all of my questions and offer me guidance in choosing a company for the  job. I then hired my own 3rd party engineer, RAC Engineering, who I located on my own and he gave Frank's a very strong recommendation. So, with that we scheduled the job and Scottie, Mike, Ritchie, and a few others came to my house to do the work. I cannot say how satisfied I was with the work they performed and how they kept me in the loop as much as I requested. The job took longer than the original estimate due to the wet sand and soil conditions, but the crew was never rushed and took their time doing it the right way. A few unexpected issues and excessive water did not help the situation, but Frank's stood behind their name and kept the crew at the house until the job was done and cleaned up. I cannot express how satisfied I am with Frank Nati, Scottie, and the crew, and Frank's Basement Services in general for the way that the job was completed and the way that they took care of the unforseen issues that arose during the job. I can truly say that my mind is at ease knowing that the corner of my house isn't sinking anymore, and I know it won't continue to cause stress on the rest of the house.

I contracted Frank's Basement Systems to repair teh rear wall of my house. The work is still ongoing but I felt the need to inform you that I couldn't be more happier in the fact that I chose Frank's to do the job. Everything is first rate. From the beginning inspection performed by Rick P., to the carbon fiber bands installation by Craig and the now ongoing painting by Mike. I couldn't be more pleased. Rick could have soaked me by seeling me work I didn't need. My basement rear wall was cracking and the floor had many new cracks. I thought I had a drainage problem causing pressure to crack my basement floor and I thought I would need part of the floor ripped up to replace new drain pipes. Rick assured me this was not the case and I had no water problem. My only problem was a rear wall starting to bow. This was confirmed by a structural engineer. Thank you Rick for being an honest man and not causing me to spend all of my retirement money on this basement. Craig came to prep the wall and to install carbon fiber bands per the drawings made up by the engineer. From the moment he arrived until he was finished on the second day, he was focused on his job. He would work steadily until lunch and after lunch he was right back on the job. At the end of the day, he would clean up and you would never know anyone was working down there. Excellent worker. Mike showed up on the third day to put some sealing paint on the wall. Another great worker. He prepped the entire wall for painting and worked steadily until lunch and then right back to the task at hand. He knew the town inspector hadn't been in yet, so he left the carbon fiber bands unpainted so the inspector could see them. Don't know if this was necessary, but there is no sense in giving the inspector something to question. Mike will paint the bands after inspection. Provided the inspector even shows up. To sum it all up, Frank's Basement Systems is a first rate organization. The office staff was always cheerful and helpful when I called. The crew in the field, Rick, Craig adn Mike are all top notch. If I had a company, these are the type of people I would hire. They have an excellent work ethic, which is something that is sorely lacking in many organizations. Contratulations to Frank for running such a top notch organization.

Your crew was excellent with a good work ethic. Your pre examined my problem thoroughly and made the right recommendation for repair. I'm very pleased with the work and the fair price.  Mr. Mellody was an excellent rep for your company. Good man!

Customer Maureen called- "Extremely happy with entire crew & work done at her property!"

I have used Franks before in the past however this project was an almost 200-year-old barn foundation reconstruction. It is not something they have done in the past but did not stop the dedicated team at Franks. It was outside the realm what they usually do, so the Production Manager Tom and site manager Dan came out and did an initial assessment. They took their time and were very through after multiple visits and very thorough assessment of the project including bringing an architect in to insure their plans were sufficient and my barn would be stable enough and properly supported. They sent the crews out. The foreman Randy's and Jason's crews did amazing work. They went above and beyond the original plans while keeping the project on budget. They added character and craftsmanship and were able to keep the original corner stone that was set in place almost 200 years ago. Randy and his crew were quick on their feet and overcame obstacles that would normally have caused delays and overages in a budget (example they ran out of water but were able bail it out of the creek to keep the job going). They got the job done and finish it in under the estimated time frame. I had other company's bid for this job and while some may have been comparable with Franks price, I highly doubt I would have received the professionalism, courtesy and care Franks gave me. I always recommended Franks prior but now having first had experience with multiple people in the company I can honestly say everyone has a great attitude and level of professionalism. From the laborers throwing bricks on Randy's crew to Tom and Dan in production right down to Sherry in billing. I could not have asked for a better experience. It is clear everyone at Franks takes pride in their work. Sincerely, Andrew

I wanted to take a minute and say thank you. I have used Franks before in the past however this project was an almost 200-year-old barn foundation reconstruction. It is not something you have done in the past but did not stop the dedicated team at Franks. Because it was outside the realm  Production Manager Tom and site manager Dan came out and did an initial assessment. They took their time and were very through after multiple visits considerations and planning they had a very thorough assessment of the project  They sent the crews out.  The foreman Randy's crew  and Jason's crew he had working with him did amazing work. They went above and beyond the original plans and maintained the project on budget.  They added character and craftsmanship and were able to keep the original corner stone that was set in place almost 200 years ago.  Randy and his crew were quick on their feet and overcame obstacles that would normally have caused delays (example they ran out of water but were able bail it out of the creek to keep the job going). They got the job done and finish it in under the estimated time frame.   I had other company's bid for this job and while some may have been comparable with Franks price, I highly doubt I would have received the professionalism, courtesy and care Franks gave me.  I always recommended Franks prior but now having first hand experience with multiple people in the company I can honestly say everyone has a great attitude and level of professionalism. From the laborers throwing bricks on Randy’s crew to Tom and Dan in production right down to Sherry in billing. I could not have asked for a better experience. It is clear everyone at Franks takes pride in their work.    

Crew was fabulous! Neat, clean & efficient!

Anthony & crew did a great job & very professional!

The serviceman, Craig, completed work in my basement on May 17, 2017. I just wanted to take a minute and let you know how much I appreciated his professionalism and courtesy. The experience started early that morning when Craig called to let me know he was on his way. During the day, he explained what he was doing, why he was doing the work that way, and an expected completion time. He asked me if I had any questions, and, of course, I did; and he fully answered my questions. He cleaned up everything when he was finished. If even half of your workforce is near as good as he is, your company will continue to be successful and be around for many more years to come. Thank you for a job well done. Susan K.

I just wanted to reach back out to you to thank you and let you know that I was very happy with how the job went over at 180 Oxford.  Both crews were very professional and kept in close communication on issues and job status, which was very much appreciated.  I was also very happy with the work product and think the final result looks great.  I've worked with a lot of different trades over the years on projects, and it was a pleasure dealing with you, Jason, Scott and the rest of the guys.  I know once the weather breaks someone was going to get back over there to seed the neighbor's yard and I have a message into the neighbor to that effect and to thank him again for his understanding.  In the meantime, I just wanted to thank you and the other guys involved on a job well done.  Feel free to list me as a reference or referral in the future if needed. I also might have my first referral as I gave your contact info to a friend of mine Matt S. so he may be calling you very shortly.

Just wanted to say what an outstanding job your crew did. We would recommend your company to anyone!!!