Testimonials for Franks Basement Systems

You installed a new sump pump for us. Everyone was extremely helpful. They all worked hard to schedule work when we needed it to be completed. Your company was great to work with from the quoting process, through completion of the job. THANKS!

Before too much time passes, I want to pass along my highest compliments on yesterday's service. Since the installation of our basement service (May 2011), we have enjoyed the benefits of 100% useable basement space in our home. Since then we have arranged for the annual maintenance of our drains and sump crocks. Every representative that has come to perform those services has done a great job for us. Yesterday, 10/5/15 was no exception. Technician Brian R. is an outstanding representative of Frank's. He was timely in his arrival, extremely courteous through all of our interactions and exuded a high level of "on the job" enthusiasm during his work assignment. He paid high attention to maintaining a clean working environment and made certain to review all the aspects/findings of the job he had completed. In my opinion Brian is a GREAT front person for Frank's. Please make Brian aware that his service at our house and his professional interaction with us deserves an A++.

Wanted to pass along our thanks for a great job done on the repair of our basement wall last week.  We are very pleased with the final result. Ray was our initial contact and did a great job getting us all set up for the work to be done.  Craig spent time at our home 2 days last week to complete the job and we appreciated his pleasant approach and willingness to answer all of our questions along the way.  His work was very thorough and her left our basement as clean as it was when he arrived.  We will recommend Frank's and will mention Ray and Craig to our family and friends who may need similar services.

Chuck and Mick have been fantastic. If you ever need a reference, call me. You all rock and are so professional and considerate of customers and their property. Thank you Mick!!

Please relay my appreciation to Shawn for his excellent work as he reattached and resealed, inch by inch, 170 feet of Britewall which had come loose from my concrete basement walls. My radon exhaust system will now function correctly due to his good work. Also, Shawn's pleasant character made  the whole operation more agreeable, especially as he had to juggle his appointments to finish my basement in one afternoon. Again, thank you. 

Hi,   In May of 2023 my husband and I used Frank’s Basements to install drain tile in our basement. They did an incredible job.   All workers were knowledgeable and courteous. They were extremely diligent in cleaning up and made sure we were informed on what they were doing.   They also were great in following up with us after the job was complete.   I would highly recommend them to anyone.   Sincerely,   Mary Ellen Owczarzak

I heard you guys on the radio and had some drainage line for my gutters installed. Great job. "Would you hire us again?" Sure would.

I was very impressed and could not have been happier with the service provided by all the guys who came out to my house to install a new drain pipe and sump pump.   thank you.

Customer called to let us know how happy she was with Craig & his work. She said he was punctual & did a great job!

Just a quick note to let you know how pleased I was with the crew that you sent to reroute my sump pump. They were friendly, clean, efficient, very knowledgeable, and did a great job. The yard was left looking better than when they started to dig. They explained everything they were doing and were patient answering my questions. A big thank you for a job well done!

Craig was very professional and we are very happy with the work that was done!

You installed a Waterguard system and a new sump pump for me. Mike Haley did an excellent job showing me what they were going to do. Your company had a true knowledge of my problem and knew how to correct it.  Foreman Tom, Ed, and Jeremy were extremely professional, neat and clean (the boys did an excellent job of keeping the basement clean). You guys are just an excellent company to do business with.

Your crew were very professional, cleaned up every day, and the work was excellent. I was very impressed from start to finish - had similar estimate but your professionalism of your company steered us to choose Frank's. We made the right choice.

The entire crew was outstanding! Hard working & nice. Five stars for Javi!

Everyone has been professional and timely with all communication.