Testimonials for Franks Basement Systems

Your drainage expert came on a day when the lawn was extremely wet. He listened to our concerns and after, he designed a plan. He met with both my husband and self to go over our plan for drainage and cost. The crew was very professional, everything was explained and they took the time to answer questions. We used Mr. Plumber for our home heating and cooling and learned about Frank's Basement Systems.  I want to feel safe in my own home. Your warranty and professionalism assured me we were in good hands. I was dealt with honestly and told all cost up front. I did not feel at any time, bullied into a decision. I feel confident in your work, products and expertise.  My home is very important. I want to maintain it the best I can. I feel working with Frank's Basements or Mr. Plumber, I am treated with concern and respect. P.S. The young man in charge of the installation of my drainage system as extremely kind and professional. He treated our property with care and was careful to remain on our property at all times. He and his crew I applaud!

You repaired cracks in my foundation. I hired you because of your length of time in business. You may use me as a reference.

Wow - you guys did a lot of work for us. You fixed my cracked basement wall, fixed my drainage issues, stabilized the wall and installed a waterproofing system. I did extensive market research and your knowledge of the job and your ability to communicate is why I hired you.  I was, and still am, very pleased with the work you did for me. You are some of the best contractors I have had do work for me. GREAT JOB!

Here is what you did for us: sealed 8 cracks, 4 beams, removed half my basment floor! Your installation crew explained everything and answered all our questions and concerns. We had painting done in the basement before this and your crew was extremely careful to keep it nice. I felt like we were not being oversold and being told we needed something when we didn't. I got three estimates before making a decision. Every one of your employees that came in the house to do work were great and some went out of their way to help us even clean up the dust - I was very satisfied with your work.

Your installation crew was professional and then some when they rebuilt my basement wall. The clean-up was excellent. Your guys were very knowledgable and professional. Thanks

You replaced my sump pump with your double safe system. Everyone was very professional - I knew that from the previous job I hired you for - that's why I hired you again.

I had previous work done by your company and had you repair leak in the cellar wall this time. I like your prompt response and your professionalism. Thanks.

I had an egress window installed. Your sales man, Kurt Treiber did a fine job! Thanks for a complete good experience!

The crew did a hell of a job, very happy with the work done.

Kathy, Please relay our gratitude to Shawn K. for his patience and persistence in repairing our basement problems. Also, thank you for your help in scheduling our appointements. You are very efficient adn kind. We truly apppreciated the professionalism that both you and Shawn consistently showed in dealing with our concerns and many, many questions. We have been loyal customers for years, and while we hope that some new problem doesn't arise, we will confidently call Frank's again, knowing that your company holds our best property interests at heart. So, thank you, Shawn and Frank again!

customer called to let us know "The crew did excellent work, they were smiley & Victor was extra thorough" This customer went on & on & on about Victor :)

"Victor & his crew did an excellent job, they were conscientious, clean,& thorough" Customer was happy they walked her through every phase of the work. Very Pleased!

I wanted to express my sincere appreciation for sending a top notch team to my home to install my new egress window I love it Rolando Pena and Eric Knott were professional, courteous, friendly, respectful and very neat I felt comfortable with them the moment I met them and felt very comfortable leaving them alone in my house  I had confidence in their knowledge ability and honesty again I want to express how very happy I am with Frank's service, product and most of all employees Annie C. Grand Island NY  I will definitely recommend Frank's to everyone I know! Merry Christmas and Happy New Year

Thank you both Kathy & Bryan for helping me yesterday! Thank you Kathy for getting Bryan out here so quickly Thank you Bryan for the suggestions. I actually did one of the suggestions. It was about a $20 fix instead of $1,000!

Doug called to let us know that Craig did a great job! Very happy with our work.