Testimonials for TerraFirma Foundation Systems

Contracted with Terrafirma for repairs to various sunken concrete slabs in driveway and walkways. Excellent job by foreman Chad and crew, saved crazy amount of money as opposed to removing and replacing problem slabs. Thanks, Gary.

Saw cut a trench along exterior basement wall and poured drain to sump. Installed sump and pump. Despite a snowy day, they cut a tree out of the way and arrived on time. On time, on budget. Great job.

Drew's crew were the epitome of what I consider good customer service on our job. They were right on time, very clear in what they were going to do and what they needed from us. When a "glitch" came up in how the job had to be done, Drew very clearly explained why we had to make a change and how that change was going to be done. They were prepared to roll with the changes and got the job in a timely manner. Great job, great crew, great customer service.

Very impressed with material I was provided with (COMPREHENSIVE BROCHURE) prior to the home visit. Josh was very professional and efficient. We had the same success working with the installation crew. French drains were installed with perfection and precision. They tore up where they needed to install the drain but cleaned up very well. It looked the same as before, with now, a drain installed. We were impressed by the whole production and recommend the services. 

I'm very impressed by the overall organization and production of TerraFirma. The call center handled my call with courtesy and efficiency first diagnosing the problem and making sure we were calling the right people to not waste either of our time. Josh was on time to our appointment and prepared to perform an entire inspection. We also appreciate that we received a price estimate at the time of inspection. The price was fair and the service we felt was going to effectively prevent the basement from flooding in any rainy conditions. Josh was very personable and presented himself well. He is a great representation of your company and the overall professionalism of the team. I will be recommending your services to friends and neighbors because I know they will be treated in the same positive manner as I was.

We received many bids for waterproofing our basement and there were a couple things that stood out with TerraFirma that ultimately won my business. The first was their rep was more professional than the others. Josh was very pleasant and explained everything very well. I did not feel pressured to have things done. What he told me made sense. The second reason was that Josh's plan was the plan I felt most comfortable with. It was comparable in cost and a much more comprehensive solution than the competition. Thank you everyone at TerraFirma for a job well done.

Every fall, like clockwork, we are going to get a large amount of standing water in our basement. It has gotten to the point that we don't go down there or keep anything in there because we know it will get ruined. What we had TerraFirma do was a total basement finish. They put in drains, a sump pump system, finished looking walls. The whole nine yards. The area is livable and we ended up making the space a bonus room. Jason was prompt to our appointment and made sure that all our questions were answered. He went over an objective checklist to make sure that all of our needs were being addressed in his solution. Jason was friendly and professional. He was the reason we went with TerraFirma. 

The representative (Ryan Lahley) was very thorough and well understood. We chose TerraFirma because they offered a permanent solution! The Crew arrived on time and they were courteous.

The guys were great and they finished on budget and on time.

So awesome! And they did it so fast. I know it was a little daunting at first and we laughed about the salesperson who “sold” the job. Lol. You did great and you had every confidence in your team and we love that! We will totally recommend you and your company for future work and to our neighbors and friends.

Your representative was very knowledgeable. He went right to the source of the problem! Had a computer & tools that reinforced his diagnosis and showed us what and how the problem came about. The crew was efficient, hard working, competent and quick!

We chose TerraFirma because no one else could do all that was needed. Kyle & Stephen were excellent workers and did a great job. I enjoyed having them on the job.

Your representative knew his product! The installation crew arrived on time and was courteous, they also did a satisfactory clean up job!

We chose your company because Deryl was professional and thorough.... and had excellent follow up. He had a top notch presentation and great communication. This is where some of your competitors fell to the wayside. Deryl did it right and addressed all of the steps and details. Great communication. Excellent support.

The reason I went with TerraFirma is because you were the most responsive, we had the best answers and he continually followed up. Before installation we had standing water everywhere. Basement, garage, backyard, you name it. The sump pump is working great. The best part about working with TerraFirma is that everyone was a pro. They did what they said they were going to do with the highest quality of work and with the least destruction possible. I have no criticisms at all. Of course there was a little negotiation with the price, but when is there not. They worked with me and not against me. Great job!