Testimonials for Keystone Basement Systems

Smiles as solid as the concrete!

Earlier this month, our team had the honor of helping a true American hero - Stanley Wood, a Vietnam veteran and Purple Heart recipient. Stanley’s driveway had become uneven and cracked over the years, creating not just an eyesore but a safety hazard. We were proud to step in and restore it.   This wasn’t our first time working with Stanley. A few months prior, we waterproofed his basement, and he told us how pleased he was with both the results and the professionalism of the crew. He made sure to express just how thankful he is for the work Keystone Basement Systems has done.   Stanley still lives with the lasting effects of the war, and spending time with him was a powerful reminder of why we do what we do - not just fixing homes, but improving lives. It was a privilege to serve someone who has given so much for our country.     Thank you, Stanley, for your service - and for trusting us with your home.

Happy homeowner alert! 🎉 NexusPro + PolyLevel = Smooth, sturdy, and stress-free. 🏠💪 #ConcreteWin

I am so pleased the consultation with Frank Ray enabled me to confidently choose Keystone for our project. The level of services available to preserve and protect the investment in our property were not available with other companies, even though their estimates were similar. I believe this investment will not only add longevity to our concrete but to the visual appeal of our home. I have no doubt I will be just as pleased once the project is complete.

I had requested a free estimate regarding an uneven sidewalk and cracked concrete driveway. I had no idea that there was actually a process for repairing these problems without getting a new walk and driveway. But someone told me Keystone does concrete "repairs." Frank provided me with all the information I needed to make the decision to follow through with the suggested work. This will involve concrete leveling with polyurethane foam beneath the concrete surface. BTW, Frank was kind enough to understand that I did not want/require an entire course in concrete repairs! Once I decided to move forward, the job was scheduled quickly. I'm looking forward to the results.

We initially contacted Keystone because we were seeing signs of our front porch sinking. Upon our first call they were super lovely and quick to have someone come out for a free inspection. We were super impressed to have Frank and Joe come out together. Frank and Joe were incredible, they took in all of my concerns did an extensive inspection of the exterior and interior of my home, and then explained everything they gathered in such great detail. They also made me aware of some structural/foundational things that i never noticed. I cant say enough good things about Frank, he spent alot of time with us really making sure we understood what was going on with our home, and what the solution would be. The first day of inspection he was here for a while sketching out a rough draft of what work would be done and answering any and all questions we had! I was pleased that Frank asked us to  take down our wood boards  we had up  in our basement to see if our walls were bowing in before he could come up with a plan for our project. It made us feel like we were in good hands and that we wouldnt be slammed with an up charge once work started and they notice the bowing or worse the wall caving in from too much pressure from lifting the porch.   After a long day of work already he came back over due to our schedule to  measure it and give us a better idea of what we were up against. No stone was left unturned, we sat for his presentation of our project where he showed us  videos of what was going on under our porch and how water was getting in our home. Followed by their products and how it will help mitigate the water away from our foundation. Being able to visually see what is happening made everything so much easier to understand. One of the things i really appreciated was zero smoke and mirrors, we sat and added everything down to the humidifier and with every detail we added it broke down the price  so we knew how much everything  would costs. We knew we had alot of work to be done and that can be extremely stressful on a young family, Frank wasted no time to make us feel confident and comfortable by coming up with 3 plans to see what would best suit us financially and what absolutely needed done for the structure/value of our home and the health of our family.  Franks thoroughness,authenticity,  and kindness made us feel confident to have Keystone start our project and do all of the work which included - Interior French drain in the basement with their Water-Guard System a Sump Pump, Vapor Wall Barriers(Clean Space), Carbon Armor straps to hold the walls in place, Helical Piers to bring the front of porch back to level, Poly Foam to fill the void and lift the back of our porch up, and a top of the line dehumidifier to keep our basement dry and live able! Frank went above and beyond for us, and showed that he wasnt just a sales person he was a hands on system design specialist.   He went as far as meeting up with my father in law for coffee to explain everything to him, and then came back that night to close the deal!  He is such an honest, knowledgable, kind person and we are so grateful for all of his time, dedication and thoroughness through this experience. Before the work started Frank came out to check and make sure we had everything out of the way for the crew, and to answer any last minute questions we had. He truly is a stand up guy and took such great care of us!  Before we knew it, it was project day! The guys got here early to get started, we had Jaun, Scotty, and Carlos working on the porch installing the helical piers. Then we had Rich, Jacob and John working in the garage and basement installing the water guard system, vapor barrier, and carbon armor straps. I was happy to have Frank come out as well first day of the project to lend a helping hand, you can tell he likes to support the crews whenever he can. We had a little hiccup (not the guys fault at all) which who doesnt when you have such a big project. The service water line under our porch  must have shifted or wasnt measured correctly from previous owners as well as our water company not marking the line like they were supposed to. Juan, Scotty, and Carlos worked swiftly and handled it beautifully without skipping a beat! Rich and his team wasted no time and worked so well together. Rich is an incredible leader, i noticed he had a new employee on his crew and the way him and even Jacob were teaching him and helping him was so refreshing to see. We were worried about the vibration of the jack hammer cracking our terracotta pipe and Rich worked slowly and diligently, and the pipe survived. We truly cant thank his crew enough for all the time and energy they put into our basement. Friday Tristen and Tyler came out to lift the back of our porch with poly foam and fix the minor cracks in our porch with Nexus. We were so grateful for all of the guys, talking and getting to know them all you can tell they love what they do and ensure quality work. The care they put into their craft and customers speaks volumes and means alot to us, i am incredibly impressed with this company and their staff! To wrap this up because i honestly could write a novel about them, we are extremely satisfied with the results and overall experience  with Keystone. I would highly recommend them to anyone!

Josh did a great job

Safe, sound, and smiling! Concrete life just got better. 😊

A flawless finish and one very happy homeowner—PolyLevel lifts, NexusPro repairs, and SealantPro protects!

Fixing cracks and taking names—another satisfied homeowner with flawless concrete!

I can’t believe the difference. I love how my driveway looks. Thank you Keystone!

Jayden Williams was excellent. Very professional and informative. Answered every question I had in full detail. Just a very positive experience in every way. Thank you, Jayden and Keystone Basement Systems!

My driveway looks great!

The guys did a great job on my concrete. I am really impressed.