Testimonials for Redeemers Group Inc.

  Your crew, headed by Chet Wellborn completed a job on Saturday the 26th at the Park Superintendent’s residence at 404 Park Street in Parkin, AR. I wanted to tell you how this went. We are one of 52 Arkansas State Parks here at Parkin Archeological State Park. The residence had a sinking foundation on the southwest side with visible cracks on the masonry. We had your company address this with what we call a Major Maintenance Project.   First, I received several e-mails preparing me for the project and announcing when it would be done. When the crew was on the way, I received calls from Chet telling me their expected arrival time. He called me each day to announce his expected arrival time. They started the job on Thursday the 24th, which if you recall was the morning after a pretty bad ice storm that coated everything in a sheet of ice. I was super surprised that the crew came in such bad weather. Chet wanted to go over the project with me when he arrived with the crew. He asked about any concerns I had, but being a Park Superintendent and having seen all the specs about the project, I had no concerns, but had I been an average residential customer, this would have been very helpful. We had a brief discussion about the project and they started working. Chet asked about my expectations for the work. My bricks had separated in places, but I said all I wanted was to stabilize the foundation.   I went out to check on them several times. They had laid down plywood and plastic sheets to protect my lawn. Your guys were covered in mud from having to dig out the wet soil  and work in the trenches– ours soils here is full of clay. These guys never stopped working. Every time I came out to check on them, they were working. I have never seen any kind of construction crew work so hard and in such miserable conditions and I have seen a lot of construction in my 38 years with Arkansas State Parks. On one trench, water started flowing from under the foundation, so Chet told me it would be best to cut off the water in case there was a problem in the house. I think the water had just pooled under the foundation because it quit flowing after a time. Chet was sure to tell me about how deep he ran the supports and the PSI he placed on each support. Your crew knows their job. They worked all day Thursday and Friday – it was hard work, but they kept it up until late in the afternoon. On Saturday, Chet and Robert came out to finish up the project and clean up everything. They worked most the day. It was unusual for me to be at my residence during working hours, but the main part of our park and our Visitor Center had lost power the whole time.   Anyway, your crew did a fantastic job and they represent your company very well. I was astounded how much your guys paid attention to their work, their high level of customer service and relations, and the quality of the support hardware you use on these projects. It was a project well done. I will also say that the man who came out to identify the problem and create a plan with us did a great job planning the project and getting it scheduled. I am sure many in your company were involved in this whole process.   Thank you,  Ben Superintendent   Parkin Archeological State Park

Marcus was great.  He really knew his stuff!

Very nice and professional. The crew was great! We were kept informed every step of the way.  The crew was nice and professional and very productive! Not a spec of wood or dirt left behind. I will 100% recommend Redeemers Group!

"We are very happy with the work Redeemers Group did. They made everything very easy for us."

The people I talked too were very patient and informative. After talking with them on phone I felt like they explained everything and set up our meeting fine. They were a great team and explained everything they were going to do from start to finish. I was very satisfied with their work. I wouldn’t hesitate to refer your companies work anytime.

It looks amazing! I can’t even tell where we did the work!

"Every single person at this company has been an absolute delight. Our foundation was sinking on both sides of our house and with this being a nightmare situation they made it as smooth and easy as possible. The guy that came out and gave us an estimate Wes was so informative and put us at ease with all of the issues we were worrying about. We previously had a competitive company “Olshan” come take a look and even though the price they offered was a little cheaper, they could not TOUCH Redeemer group on the customer service and just the knowledge they had on the whole process. Once the crew arrived I knew this was the right choice. They were so open and transparent about every single thing they were doing and they even invited me to watch! One person who really stood out to me was Kenneth Jett. He let me know if I ever had any questions I could ask him and he even let me watch as he pressed the button on the equipment that put pressure on the house as it moved the bricks back together. Lastly they were incredibly polite and made sure my gate was locked and garage door was shut every time they left for the day. They even asked me what I would like them to do with the excess dirt that was dug up under my back porch and I am so very glad they asked as we have had flooding issues in our backyard because of it not being quite as level as it should be. I am extremely satisfied with the job they did and I know that I made the right choice with this group.'

I chose Redeemers Group over another company mainly due to the professionalism of the staff, and they’re real concerned for mine problem. Also, the warranty was better than the other company. Malachi and his crew were very professional, answered any questions I had, and we’re very pleasant to deal with.  

Both your service rep and the gentleman that came and did the work were very polite professional quick and efficient and explained everything.  System Design Specialist Always explained up front and he answered any and all questions My experience with the Installation Crew was a 10 out of 10. Love the fact did not have to remove carpet from whole house but rolled it back. 

The crew leader, Chet, was extremely informative. Every time I approached the job site, he stopped what he was doing and explained what they were doing and why. He never failed to address any questions or concerns I had.

Very professional and knowledgeable.

The specialist, Nick Roberson, was on time and was great!

The guys were GREAT! They communicated everything with me, they were on time, and had everything they needed! [Redeemers Group has an] EXCELLENT Customer Service operation and [they] are very engaged in what they do!

Nicole made me feel so reassured when I called with an emergency. I am so glad there are still companies out there where helping people is a passion!

Nathan and his crew showed up on time and proceeded to repair my problems even with obstacles that were challenging, then Dalton came with his crew and sprayed the poly system to finish it all up,all crew members were very professional and courteous. Thanks for a job well done!