Testimonials for Quality 1st Basement Systems

Appreciate everything you have done, has been a great experience from the beginning to end. Vince was great when he came out here, got right to it and didn't waste any time. The guys doing the installation were great, didn't even know they were here and they even cleaned up after themselves. I've heard the pump kick on a few times since installation which tells me the system is working and my basement has stayed dry!

We found mold infesting the carpet in the basement. We pulled out and threw away the carpet, and discovered that the concrete underneath was in pretty bad shape, so we didn't want to do the tiling ourselves. Talked to a couple places, Basement Systems USA was the most professional and knowledgeable and their prices were fair. We're very happy with the work they did. The estimate guy spent a long time with us and explained our options in great detail, never pressured or rushed us. We were able to schedule the installation for within a few weeks, which was great - we use the basement as a work space, and it was disruptive to have it out of commission. The workmen were a little late (really a little - less than a half hour) and hadn't called to give us a head's up, which is why I gave a B in that category - it annoys my husband when he doesn't know how long it will be until the workers arrive. Once the two men arrived, though, they were courteous and competent. They were honest with us about what they could and couldn't do given the shape of the concrete (i.e., there was no way we'd get a level floor down there without major concrete work), and they did a very nice job, and left everything spotless - definitely the most efficient and clean installation job we've had done. It wasn't cheap, but we felt it was a reasonable price and a good investment, and with the solid installation job to top it off, we're very happy with our choice. 

The team did a great job and I'm no longer having problems with the basement. I am beyond happy that the musty basement smell is no longer there, a job well done.

My experience with the office staff was great. The inspector very professional and overall I am very satisfied with this job.

My experience with the office staff was very nice. The installation was neat and professional. The crew was very friendly and courteous, and the inspector was thorough and courteous as well. Overall, I was satisfied with this job.

My experience with the office staff was very pleasant. The installation was neat and pleasant. The crew was courteous and professional. The inspector was very good and overall, I was very satisfied with this job.

Kim is very professional and always gets back to you quickly. She has a can do attitude and she is very likable. Kim is a wonderful resource when you need help with your basement problems. She is extremely helpful and truly cares!

They arrived on time and worked all day until 8:45 on a Thursday night. They cleaned up my basement and outside very well. These guys worked very hard and long hours and are very nice and polite.

Kim was great!

Everything went very well. I wouldn't change anything you did. Very professional, and a great personality.

I had a good experience with the office staff. The installation was neat and professional and the crew and inspector did a good job. Overall, I was very satisfied with this job.

We are very satisfied with the company, representative, salesperson, installation crew, and the clean-up process. Ray, the salesperson, did a great job. Richard and his teammate did an amazing job with the work! We recommend them to our friends and family.

Everything was really good the technician is really knowledgeable and has excellent communication skills it was great service!

My experience with the office staff was very good. The installation was neat and professional. The crew was very professional and courteous and the inspector was very pleasant. Overall, I was very satisfied with this job.