Testimonials for TerraFirma Foundation Systems

Our basement is actually pretty large. We have a lot of space potential, but as of right now all it has is laundry, bikes and other toys/garbage. It is a pretty well insulated area, it just looks really bad. What we had TerraFirma install were finishing products. They made sure that the humidity levels and drainage systems were up to code, put up walls and finished the flooring. We are very pleased with how the project turned out. Josh helped us design the basement plan. Josh had great ideas and worked WITH us to make sure we were happy with the plan. He was available to ask questions and just seemed like a cool guy. Thanks team!

Chad & Vicente were on the production crew and did an awesome job! They were very respectful and even removed their shoes in my house, which I appreciated! Thank you!

I would first like to say that TerraFirma, Chris, Drew and everyone that had the slightest part in my project, Bravo! You have a group of all stars at your company and I'm happy for your success and growth. Chris was a professional through and through. He was sharp as a tack, knowledgeable, personable, he listened and was very diligent with his inspection. I had a lot of questions because I have a lot of water in my basement, so I wanted to make sure I was getting the best bang for my buck and having the best company come to install the best products. I found all of these with TerraFirma. After having a competitor come to bid my project, my decision was easy. Great job TerraFirma and good luck.

Gage and his crew were wonderful, quick and professional. We were most impressed by their work ethic. They hardly took any breaks and at least one person on the crew was working on our home and any given time. Thank you for all your hard work.

This is the second time I have hired someone to remodel and waterproof my basement.  I feel extremely confident your team fixed the problem, plus guarantees the work!

The call center was excellent, courteous and efficient. The appointment was set at my convenience. Our System Design Specialist, Tim, was prompt and efficient, listened and answered all the questions I had.

Ryan Lahley did an excellent job. It was a very smooth and simple project and he took care of business quickly and efficiently. His design was thorough and I felt confident that it was going to keep my basement dry all the time at the best price. Ryan was very detailed in his work and I can't think of anything else he could have done to make me feel more comfortable. 10/10.

My experience with TerraFirma has been positive. The call center rep was very nice and was able to book an appointment around my busy schedule for Deryl to give me an estimate. Deryl was professional and very personable. We didn't have any further questions after our estimate. What was nice too is that we were given a price at the point of inspection. We appreciated that. This project added 750 sq feet to our livable home space!!! TerraFirma transformed my basement! With our growing family it is nice to have an extra room and a place to relax. Thanks you team.

We have had nothing but positive things to say about the company from start to finish. The call center was able to schedule a time that fit my schedule and sure enough the estimator was there right on schedule. Chris was very helpful. He was genuine and creative with his solution for our project. We really enjoyed working with Chris. I was very pleased with the results after installation and we are excited to have a waterproof and healthier basement.

The call center was very polite and able to schedule an appointment convenient to me, my work, and my kids, so I really appreciated the punctuality of Deryl to the set time. He was ready to inspect and estimate my project well in advance. In my opinion he and TerraFirma, all together, was very professional and polite. I felt that Deryl listened to me and respected my budget. Most contractors I've worked with in the past try to up sell products that you don't necessarily need. Deryl was respectful and made sure to give me exactly what I wanted for what I was comfortable spending. The installation of my drainage system took a day. I had a Drytrack perimeter installed leading to a sump pump. Everything went very smooth and I have no complaints with the entire project. 

Our experience with the call center, sales team and production team was very good. Everyone knows their role and how to perform it to the highest standard. Because we had a lot of work done in the basement which included perimeter and interior drainage systems, sump pump and a wall crack repair, their was definitely a fair amount of clean up to be had. We really appreciated that Keith and the TerraFirma crew took the time to tarp all the furniture, remove debris and afterwards restore everything back to the way it was when they started. We had a lot of questions for the teams that were coming through the home and everyone was very helpful and informative to every last detail. Thank you for your help, patience and excellence on a job well done.

We had an exceptional experience with Deryl and we are excited to know that our basement will be permanently waterproofed and now is a livable situation. Deryl was very informative and had creative solutions to our issues. The prices were fair. We are so happy to expand the livable space in our home and wouldn't have picked any other company to help us with our project. Everyone was sincere and extremely helpful. I would recommend TerraFirma to anyone. Friends, family or not. They made this hectic project so much easier for me and my family.

We loved having your company do the work due to the positive interaction we have had with your staff. The call center was courteous and efficient with my time and lack of flexibility for scheduling. The salesman, Josh, was punctual and even early to our appointment. I was happy to see he could give me a comprehensive quote at the time of inspection. I felt like I was able to make a very informed decision based on Josh's presentation. Production held up to the same standard Josh set. They were early, worked harder than anyone I have every watched work and they were done with a big project in two days time. I feel comfortable with my waterproofed basement and the systems TerraFirma installed. Josh was a great representation of your company. You need more people like Josh!

This was a thorough inspection to help us determine whether we should purchase a home. The information was super helpful in making our decision. Thanks to Deryl! I would give them an overall rating of 9/10 for their courtesy and professionalism. 

Tim was on time and did everything he said he would do. He set great expectations. Tim was very professional and personable. Very knowledgeable and presented the information well. The pre-mail packet came in the mail the next day as Tim had mentioned. We called Tim back with more question after the appointment and he was more than happy to take time out of his day to make sure we had 100% satisfaction with TerraFirma.