Testimonials for TerraFirma Foundation Systems

Josh did a thorough inspection, was friendly and knowledgeable. He fully understood my situation and made a bid based on my needs. We really appreciated the courtesy on our scheduling phone call, the check ins by Josh before he came out to our home and his punctuality on the day of inspection. We felt very comfortable with the plan that Josh had designed and were confident that this was the solution that would improve our basement and make it a livable space. Very happy with the results. 

Living in the northwest means you are going to get rain. In theory it is supposed to stay on the outside of your house. We have developed a nice little lake in our basement. Whenever it rains the basement floods a little, so we have to keep all our storage off the ground. We don't have to worry about that anymore. TerraFirma took care of my flooded basement with some drainage devises and most importantly a sump pump. Ryan was sincere and knowledgeable. We had a very enjoyable experience working with him and we thought he did an amazing job with developing our project. Ryan was with us from the start to the finish. He answered questions, made sure we were comfortable with everything that was happening, and even followed up post completion. GREAT work from everyone at TerraFirma.

I was treated with excellent service by the call center, Jason and the installation crew. An appointment was scheduled to my convenience, and I was able to go to class with Jason who informed me off my situation. the system and products that he proposed I felt confident in, and his presentation only confirmed my confidence. I was given a price at the time of inspection which was nice and I took advantage of the extra discount by proceeding with the project then and there. Jason did an amazing job settling expectations for the crew. They knew exactly what to do and got right to work. I was very impressed with the whole operation dart to finish. 

TerraFirma came to our home and helped waterproof and finish our basement. The customer service in the call center and by the System Design Specialist were excellent. Everyone showed up on time and was prepared for the task. After receiving multiple bids we believed that TerraFirma's was going to give us the most efficient solution so we went with them and we are glad we did. They did an excellent job from start to finish.

Deryl was excellent! did a comprehensive job, explained the issues through descriptions, photos and videos. Overall a very complete and professional analysis of the problem and comprehensive recommendation for the solution at a reasonable cost. The service that we got from the call center was excellent, Deryl was nothing short of that and nor was the installation crew. We never felt like we were left in the dark about the next steps in the process. TerraFirma was very on top of things and we really appreciated being in the loop. Many times in the past the project would start and finish before we had any chance to ask questions. Availability and courtesy means everything to me when it comes to a contractor, and Deryl did exactly that.

On a scale of 1-10, my experience with TerraFirma has been a 10. For larger expenses or home projects, I always take my time to shop around to make sure I am getting the best deal and the highest quality of work for my dollar. Waterproofing my basement was no different. TerraFirma was the first of 4 bids. What I found after discussing the different options was that TerraFirma's proposal was middle of the pack price wise, but by far at the top as far as completeness and total basement waterproofing. I'm very glad with my decision to use TerraFirma's expertise. The entire company from front to back was professional and took great care of me, my time/money and the project. You have a great team at TerraFirma and needless to say I was very impressed with the projects outcome. 

I had TerraFirma out to my house for a free inspection. Deryl was professional and informative. He gave me all the information that I needed to make a confident decision. Thank you everyone at TerraFirma for helping me out.

I was thrilled with the job that was done! Very satisfied and the systems specialist did a great job presenting the scope of work. TerraFirma was accommodating and worked with me to overcome obstacles such as where the sump water would drain.

Kevin designed a great waterproofing system and we are very happy with the results. Typically when it would rain hard for 2 to 3 days at a time, water starts to seep through the bottom of our daylight basement walls. There are some cracks in the foundation and when it rains really hard, the water sometimes seeps up through those as well. I am confident in the products and the design to keep my basement dry all the time.

I wanted to let you know what a pleasure it was having Moe and his crew here. They worked continuously and never wasting time, it was impressive to watch. Moe is a great guy and happy to have met him. Please pass along how pleased we are and how much we appreciate you and TerraFirma.

TerraFirma's representative took his time during the estimate and the price of the job was within our budget! The representative sent was the reason I chose to go with your company.

Stephen and 'the guys' were very professional, courteous, and tidy. Job was done well and to spec, and within the time frame estimated. I did not even have to vacuum the house when they were done; the yard was perfect, and the house smells a LOT better. It's a big relief to know the water is being controlled in the crawl space. These gentlemen answered all my questions. They were helpful and went above and beyond what I expected. I highly recommend this company, and the installation crew was outstanding.

TerraFirma did a fantastic job from start to finish. The call center was able to schedule me an appointment convenient to my schedule. The system design specialist was on time and professional. TerraFirma was able to provide the services that we needed to completely waterproof the basement. We felt comfortable with working with Deryl. He was very courteous and sincere to our needs. Overall we were very impressed with TerraFirma and the work that they did. 

They were quick, gracious, courteous, and cleaned everything up very well. It was painless as could be. You had done some work for us before and we were so pleased with all that you did and the process. 

Bryan impressed us as very knowledgeable and professional in every respect. He obviously believes in his company and products, and he presented both well. We were relieved to not be pressured, as that would have turned us off completely. We give the overall experience a 9 out of 10. Nothing bad to say about Bryan or the company. We thought that the price was fair and for the basement services we were receiving, it was more than reasonable. We have created a home office in the basement and there aren't the moldy musky smells as before.