Testimonials for Alford Foundation and Crawl Space Repair

Alford's team consisting of the foreman, "Junior" (Jamiel), Chris, and Kaden, completed the outside foundation repair portion of my project today. Even with being hampered by rain, wind, tornado warning sirens, and wet earth, they completed the job on schedule. The whole team was experienced and knowledgeable about the difficulty of the project and work; everyone individually explained details in a manner that even a layman could understand; everyone appeared to take pleasure in the work that they do and the company they work for. Phase 2 was Alford performing the main beam and joists stabilization, with 13 of their smartjacks and 3 sister beams. I can imagine that this was a very difficult job from the narrow crawl spaces. But the team of Marquese, David, and Brandon made my house level again. I got home early on the last day, and Marquese took me underneath and showed me the metal beams that they installed and the strong supports. Every question I had, he answered from experience and knowledge. I also want to give a shoutout to the project manager, Tim, for his rapid responses to questions I had and his coordination with my work schedule, and to Drew for his complete and transparent explanation of the project during estimation. All in all, I'm well satisfied with choosing Alford for this extensive project.

We had Alford Home Solutions replace the tub with a walk in shower and are very pleased. Kevin Harris was the foreman on the job and was very professional, explained what he was doing, worked non-stop and we ended up with a very nice product. Thanks to Kevin and Alford.

Impressed with the detail work the solution specialist did, with measuring, etc. The other company.....not so much.

Notes from the Fringe... Leachtown Edition. Contracted Help. T-Square is sitting on the porch while this is happening. In the immortal words of Clint Eastwood...”A man just gots to know his limitations” 25+ years of 110% humidity and poor choice of building materials has led to a sagging floor in the room addition I added to Chez Fatman from 95 to 96. Enter Alford Home Solutions outta Charleston, WV. Stand up bunch of guys and gals. Fellas are working their tails off to get us back in shape. #MoldEradication

Alford can be thankful for their staff - Jaylon Abbott was an amazing worker. He corrected two problems that existed while enduring freezing temperatures (in a crawl space). Very courteous - great representative for your company. Thankful he was sent. Hard to find such competent young workers these days.

Aaron Jefferson was very thorough and provided a definite solution to our problem. The other companies were much more vague.

FIve stars for professionalism and integrity. The entire staff is courteous and very helpful. Always returned phone calls promptly which is so unusual in the business world today. When I ran into some issues with my contract, they willingly worked with me to resolve the problem.

Five stars for professionalism and integrity. The entire staff is courteous and very helpful. Always returned phone calls promptly which is so unusual in the business world today. When I ran into some issues with my contract, they willingly worked with me to resolve the problem.

The planning of the job is what caused me to go with Alford Home Solutions and as for the quality it was superior to others who were contracted. The work was completed as contracted and they were very professional. I will call again if further needs arise.

I told Adam we wanted only what was needed, for it to be cost effective, and qaulity work. You guys delivered! Adam did not try to push more on us than what had to be done and other companies did.

Dustin came out to my home to look the project over.He took his time and was not in a hurried state at all. I appreciated the fact that he earned my business. I work with contractors all the time they don’t mean to do this but they do. They talk at you. Dustin talked to me about the project. He listen to me and made suggestions for the project. If I ask a question for clarity. He came right back with the same answer. The truth. Women are tired of being talked at especially regarding their homes or cars. We probably are the top rated home owners in the U.S. I am thrilled to do business with Alfords. Due to first impressions of Dustin and his work ethic

Highly recommend Alford Home Solutions! These guys called ahead of time to let me know when they would be at my home. This really helped with moving around meetings, as I work from home. Once they got here, they used my side door to haul materials in and out without disturbing me. Aaron and Josh were fast workers, extremely professional, and were sure to get my thoughts when the project went a little different than originally planned. They also left the project site nice and tidy upon the completion of the job. Overall, very pleased with the service!!    

They got the job done early and did a good job

To whom it may concern, Based on his past 3 visits I have found that Greg Igo is a fine representative for Alford Home Solutions. He is cordial and very professional in his manners. He does a thorough job and is very conscientious of my requests. He calls ahead of showing up and works with me on making sure we are home to receive the full services.

Mr. Alford,    I would like to thank you for standing by your warranty on my piers that failed from the original job November 2016, causing more cracks to appear on my bricks and foundation of my home.     I was concerned when I called Alford's last September 2018, to find out that everyone that was involved in the original job were no longer employed with Alford's.  No one could answer my questions regarding the records/data i.e. pier depth, pressures used, and proper placement.  I was told there should have been records of my job, but none could be located.     Mr. Goodall came to my home from Alford's last September 2018 to see the issues going on from the orginal job, but my confidence in your company was not getting better after talking with him.  He was nice, but very disorganized to say the least.  I later realized that Mr. Goodall was no longer employed with Alford's when my calls were not getting returned by him.   It wasn't until Jason Meador was assigned to take care of the issues going on with my home did my confidence return with Alford's.  Mr. Meador took the time to come out to my residence, listen to me and inspect the issues going on with my home where the original job was completed.  He apologized for the issues I was having and assured me they would be taken care of.  He was thorough taking many photographs and documenting the issues going on with my home.  He agreed that there was definitely some issues going on with the orginal pier placement, including the piers possible failing.  He advised me the piers/brackets on my home were not even used by Alford's anymore, and Alfords now used better piers/brackets with updated technology.  I was very impressed with Mr. Meador on how he conducted himself and tackled my problem.  I want to also thank you Sir for allowing Mr. Meador to have a structural engineer inspect my home last December 2018.  I felt better with the structural engineer's input/report to help advise Alford's on what was going on with my home and the issues from the orginal job, including the proper repairs required to fix the problem.  Mr. Meador assured me your best crew would take care of the job.   Donnie Hoffman arrived with his crew this past week on February 6th and had the warranty work completed on the 7th.  I want to let you know that Mr. Hoffman and his crew were outstanding to deal with.  Mr. Hoffman answered all my questions and took the time to explain everything his crew was doing to fix the problem.  Mr. Hoffman could tell the original piers failed and installed 5 new piers with the better/updated bracket technology.  Mr. Hoffman assured me this would take care of my problem.  I felt very good and confident after Mr. Hoffman left.  I was experiencing a lot of anxiety and constantly worried about my home until Mr. Meador and Mr. Hoffman became involved.  I realize you have had some issues with personnel in your company, which I am sure has been very aggravating.  These men involved in my warranty job are assets to Alford's and restored my confidence in your company.   Again, I want to thank you for taking care of my issues with my home and honoring your warranty.  I recently retired from the Kentucky State Police after 21 years of service.  I have lived in my home since 2001.  I love my home Sir.  It has always been my safe haven and happy place to relax from all the stress from my job.  Now that I am retired, I can even enjoy it more.  I prided and dedicated myself on taking care of people and their problems in my career of being a Trooper.  It is nice being taken care of in return by your company.   I know a lot of people in the Tri-state from being a Trooper all these years.  I will definitely recommend your company from how it conducted itself with my home issues, which is why I chose your company in the first place after researching it.