Testimonials for Alford Foundation and Crawl Space Repair

To whom it may concern, Based on his past 3 visits I have found that Greg Igo is a fine representative for Alford Home Solutions. He is cordial and very professional in his manners. He does a thorough job and is very conscientious of my requests. He calls ahead of showing up and works with me on making sure we are home to receive the full services.

Mr. Alford,    I would like to thank you for standing by your warranty on my piers that failed from the original job November 2016, causing more cracks to appear on my bricks and foundation of my home.     I was concerned when I called Alford's last September 2018, to find out that everyone that was involved in the original job were no longer employed with Alford's.  No one could answer my questions regarding the records/data i.e. pier depth, pressures used, and proper placement.  I was told there should have been records of my job, but none could be located.     Mr. Goodall came to my home from Alford's last September 2018 to see the issues going on from the orginal job, but my confidence in your company was not getting better after talking with him.  He was nice, but very disorganized to say the least.  I later realized that Mr. Goodall was no longer employed with Alford's when my calls were not getting returned by him.   It wasn't until Jason Meador was assigned to take care of the issues going on with my home did my confidence return with Alford's.  Mr. Meador took the time to come out to my residence, listen to me and inspect the issues going on with my home where the original job was completed.  He apologized for the issues I was having and assured me they would be taken care of.  He was thorough taking many photographs and documenting the issues going on with my home.  He agreed that there was definitely some issues going on with the orginal pier placement, including the piers possible failing.  He advised me the piers/brackets on my home were not even used by Alford's anymore, and Alfords now used better piers/brackets with updated technology.  I was very impressed with Mr. Meador on how he conducted himself and tackled my problem.  I want to also thank you Sir for allowing Mr. Meador to have a structural engineer inspect my home last December 2018.  I felt better with the structural engineer's input/report to help advise Alford's on what was going on with my home and the issues from the orginal job, including the proper repairs required to fix the problem.  Mr. Meador assured me your best crew would take care of the job.   Donnie Hoffman arrived with his crew this past week on February 6th and had the warranty work completed on the 7th.  I want to let you know that Mr. Hoffman and his crew were outstanding to deal with.  Mr. Hoffman answered all my questions and took the time to explain everything his crew was doing to fix the problem.  Mr. Hoffman could tell the original piers failed and installed 5 new piers with the better/updated bracket technology.  Mr. Hoffman assured me this would take care of my problem.  I felt very good and confident after Mr. Hoffman left.  I was experiencing a lot of anxiety and constantly worried about my home until Mr. Meador and Mr. Hoffman became involved.  I realize you have had some issues with personnel in your company, which I am sure has been very aggravating.  These men involved in my warranty job are assets to Alford's and restored my confidence in your company.   Again, I want to thank you for taking care of my issues with my home and honoring your warranty.  I recently retired from the Kentucky State Police after 21 years of service.  I have lived in my home since 2001.  I love my home Sir.  It has always been my safe haven and happy place to relax from all the stress from my job.  Now that I am retired, I can even enjoy it more.  I prided and dedicated myself on taking care of people and their problems in my career of being a Trooper.  It is nice being taken care of in return by your company.   I know a lot of people in the Tri-state from being a Trooper all these years.  I will definitely recommend your company from how it conducted itself with my home issues, which is why I chose your company in the first place after researching it.  

All workers extremely polite and seemed very knowledgeable. 

Satisfied with work.  Crew that completed work were exceptional.  

The Alford crew just completed an extensive foundation and basement project for us and we couldn’t be happier with their work. They were totally professional, personable but not intrusive, their work was impeccable, and they finished on the exact date they were scheduled to be done! Special shout out to foreman Matt and to usual crew members Paul and Dillon! I would highly recommend them!          

Greg was very professional. Explained everything well. Did a great job.

Matt & his crew did a fantastic and very professional job stabilizing our garage wall with tie backs. We had a structural engineer look at the completed work who was also very satisfied with the work. There was a lot of dust even after the crew left, so just be ready. It’s worth the dust to have the peace of mind that our wall is solid. Zack also came out and did some electrical work for us and did a great job. He was very transparent and communicated with me exactly what he was finding and what needed to be done. He gave me a price to do the work and then even did the work the same day. He encountered a couple of obstacles but looped us in and explained his solution. Very happy with the work Alford did on our home!!!

Alford Home Solutions installed a bath/shower combo for me last week and I absolutely love it!! Mike Stewart and Dennis Newton did my installation and they were amazing! They explained in detail how they would remove my old unit and install my new unit and how long it would take for them to complete. Thank you to everyone at Alford Home Solutions for being so kind and helpful from start to finish with my project!

We are very pleased with the bathroom remodel Alford’s created for us. The staff was very professional from start to finish. They helped us make good decisions during the planning and they stayed in touch and updated us throughout the process. The installer worked quickly and did a great job. The finished product looks wonderful!

Very happy with the quality of service provided by Alford. The crew was very polite and hardworking, even while working outside in below-freezing weather. I would certainly recommend using Alford Home Solutions if you are experiencing any foundation problems.

I had a large stairstep crack in my garage wall that needed to be addressed. I had Alford give me a quote along with 2 other companies. Alford was by far the best all-around, not only were they more affordable they were on time and very professional. The crew that came were knowledgeable and hardworking and got right to work digging and installing 4 piers to stabilize my garage. They cleaned up and repaired my sidewalk and you can barely tell there was work completed. I strongly recommend Alford Home Solutions to anyone who has foundation repair.

I had a big waterproofing job done, and I could not be happier with the crew I had. I had a number of estimates done, and most companies were estimating that the job would take at least a month. Aaron's crew finished it in less than two weeks!I have multiple properties and have worked with a number of contractors. I have never seen anyone work as tirelessly as Aaron, Nehemiah, and Josh. The three-person crew arrived early and regularly worked at least 10-hour days. I could not believe the progress they made and how intense they worked. By Day 3, I trusted them with a key to the building (which I have never done before). Aaron put himself in my shoes and treated the project as if it were his own. Additionally, Aaron was a great with communicating at every step of the process. He showed up when he said he was going to, and he made sure I understood what was going on at every step of the process. Amazingly, they left the place cleaner than it was when they got there, which just doesn't happen in this field. I have never been so impressed.If you need any work done, you should specifically request Aaron and his crew. That will be my first call for all of my projects going forward. If Aaron, Nehemiah, and Josh aren't available, let Alford know you are willing to get in line. These three guys are worth waiting for!

I wanted to make sure the members of the crew got their bonuses because they did an outstanding job. The crew worked hard and were polite and professional. He said Cody had great leadership skills, and was very thorough in everything as well as telling Nick everything he was doing. The crew was very polite and professional and thanked us for sending me such a great crew!  

Fantastic crew.

I had a foundation issue in my basement in which Alford installed carbon fiber to fix the problem. Alford came out in a timely manner to give an estimate. From the initial in home consultation to the completion of the project, we were very satisfied with no complaints. The positive reviews are accurate. Alford even beat all other pricing from other foundation repair companies. Their warranty can’t be beat!