Testimonials for Adirondack Basement Systems

Leland was great! He is very professional and enthusiastic- very polite and knowledgeable about all aspects of the job he was to do. A very hard worker and seemed to relate well with his team. No debris was left behind- Everything was left as it was found! I really appreciated all the time that Doug, our Design Specialist, took to explain to me carefully what my particular situation needed. He used pictures, diagrams, and examples which really helped me get the big picture. The book you give out was very helpful to help understand the job. Also, I appreciated all the time he took taking pictures & studying the 'lay of the land' so to speak. It gave me a sense of confidence that the project was so carefully planned out before the actual work was done.

- What did you think of our service technician?      Professional, knowledgeable - Did our service technician explain the service to you?      Yes - What are your thoughts on our office team?      Always helpful - What have you done in the basement after the initial installation?      Yearly maintenance, new battery, new pump - Would you recommend our company to others?      Yes  

"Doug F. was very through.  With all of the rain we've had in the last two weeks, I have'nt had a drop of water in the cellar."

- How satisfied are you with the installation we completed for you?      100% satisfied- they were great - Was clean-up satisfactory?      Very satisfied - What did you think of our installation crew?      They were great, very friendly - What are your thoughts on your Design Specialist and the presentation?      Excellent Was our office team efficient and knowledgeable?      Absolutely great - How did you hear about us? Have you seen our name anywhere else?      From a neighbor and a friend- you did their houses - Overall, what were the top two reasons you chose us over another company?      Price and the was everything was upfront - Any additional comments?      We can not say enough about Don and Ray- both were very pleasant. Don explained to us everything we were having done and more. I tell you they never stopped working. I will certainly recommend your company to everyone. Thank you ALL for a job well done!

- How satisfied are you with the installation we completed for you?      Completely - Was clean-up satisfactory?      Yes - What did you think of our installation crew?      Polite, courteous, efficient - What are your thoughts on your Design Specialist and the presentation?      Personable, knowledgeable - Was our office team efficient and knowledgeable?      Yes - How did you hear about us? Have you seen our name anywhere else?      Home Show - Overall, what were the top two reasons you chose us over another company?      Quality, reputation

Your service technician is very professional, knowledgeable, accommodating, and neat. Along with that the service technician explained everything very well. There is nothing that could be done differently. The office staff is very polite, well spoken and have a pleasant voice. Following up with what i have done to my basement after the installation-  I have painted the floor. I would recommend Adirondack Basement Systems.

I think that your service technician was friendly, polite and knowledgeable. He explained everything in an excellent manner. You're all great- there's nothing that can be done differently. The office staff is pleasant, eager to help and knowledgeable. After the installation I've bought a pool table and will be transforming the basement in to the game room. I have and still will recommend Adirondack Basement Systems.

- What did you think of our Service Technician?      Very knowledgeable and helpful - Did our Service Technician explain the service to you?      Yes - Would you like for us to contact you next year to remind you that your service is due?      Sure - Is there anything we could do differently for future service?      No - What are your thoughts on our office team?      Helpful - Would you recommend our company to others?      Yes

"Doug was very thorough and very clear.  He answered all my questions when he visited my house and he quickly and clearly answered follow-up email and voicemail questions.  Chris and his crew were polite, professional, and hard-working.  The crew worked hard and carefully, and left the basement in excellent condition.  The landing at the top of the basement stairs could have been cleaned better.  I should note that my basement is/was clay/mud and the work crew was very careful.  Chris and his crew were VERY polite, VERY informative, and they worked very hard and carefully.  They were willing to explain and discuss what they were doing and why they were doing it." 

"Ron Patterson was very efficient and professional when he came to do the annual inspection.  We used another company and they made the basement water problem worse. We spoke to a very knowledgeable Adirondack Basement representative and saw a presentation at the Albany Home Show. You guys are great!"

"Kerry, Andrew, and Mike did an amazing job on the windows! I am very pleased with the outcome and professionalism they showed."

"Zach and crew are a very well-oiled machine. I am very happy with the work that has been done."

"We LOVE this company! They are nice, no nonsense workers who come into your basement and work like a well-oiled machine. They are efficient and take pride in their work. All of our questions were answered, and our concerns addressed. Zach rocks as the foreman."

5 stars !!!   As I said though, we really can't   judge  until a  flood !!  😄😂🤣😀Below is a review I just posted on the google reviews attached to your site.  Very happy with the final results.Our house turned 100 years old this year and was beginning to show signs of hitting the century mark. We have been spared the past several years of having water in the basement due to the lack of big time winter snowfalls and the springtime melt that follows. As we approach age 70 we decided we no longer wish to worry about having to wear boots in the basement to do our laundry should we have another wet season in the future ! Looks GREAT but we can never truly judge until we have some seriously wet weather ! In the meantime here are our thoughts.From our initial contact with the office staff we were impressed. We met with design specialist Jon Roz who spent well over 2 informative hours with us covering all options and costs with us in detail. NO pressure at all. Despite being a little more than we planned on spending we went with the complete package of a new concrete floor, drainage system, sump pump with battery backup, clean white wall system and a high tech dehumidifier. Zach and his work crew were on time each day and got right to work on arrival. Very good at keeping us up to date throughout the process. Crew was polite at all times. Adirondack Basements runs an efficient and no nonsense operation in our opinion. Some have questioned the cost of these projects but in our opinion we paid for not only a cleaner looking, drier basement but for PEACE OF MIND ! Well worth our investment. If we stay in our home we have a nice spot, should we sell someday this will certainly enhance our asking price.

Mike came and serviced my dehumidifier.  He explained the service, and was very informative.  You're office is also excellent. They're very courteous and friendly. I'm grateful that the moisture and mildew smell is GONE!  The air is more fresh in basement and i love the idea of not emptying buckets of water from a dehumidifier! I would definitely recommend your company!